• Sole designer owning end-to-end UX/UI design across three agile sprint teams—from user research and Figma prototyping through developer handoff and iteration.

• Partnered with C-suite executives to align design strategy with product vision and hospitality customer needs.

• Rebuilt Tattle's design system in Figma, establishing scalable components that accelerated development velocity.

• Directed large-scale design efforts, including a new product line, a task-oriented analytics dashboard, and an automated internal reporting workflow that simplified access to operational insights.

• Directed platform-wide redesigns supporting codebase migration, modernizing 15+ pages while maintaining pixel-perfect consistency.

• Designed and managed four simultaneous hackathon projects, turning rapid concepts into functional experiences that informed the product roadmap.

• Delivered UX improvements across mobile app, SMS workflows, and AI insights that simplified operator decision-making.

• Integrated partner APIs while preserving intuitive experiences across desktop, tablet, and mobile interfaces.

• Established data-informed design practices using Pendo analytics and customer feedback loops.

• Achieved a 200% increase in premium to goal within three months

(Q3 2023) by onboarding a new main risk capital partner.

• Successfully implemented a new product line in one-third of the

typical time for similar projects, collaborating closely with cross functional

stakeholders outside our direct organization.

• Led redesign project, on top of a full workload, of our internal

underwriting software which included extensive research, ideation,

user feedback, and project management.

• Provided leadership by mentoring fellow designers at the end of

each sprint cycle, facilitating discussions on design critique, idea

generation, and design thinking.

• Consistently enhanced our platform by collaborating with cross functional

teams to research, ideate, design, and implement new

features, directly contributing to achieving OKRs. Additionally,

became a subject matter expert in understanding the needs of our

customers (Underwriters & Brokers) to ensure the platform's

alignment with their expectations.

• Applied design thinking to develop cohesive design systems and

ensure adherence to evolving brand guidelines, overseeing the

creation of user-centric solutions and leading design initiatives

through a company acquisition.

• Collaborated with product owners, stakeholders, developers, and

other designers to ensure a cohesive experience across our

platform through a unified design approach.

• Executed designs throughout the UX lifecycle, from concept to

handoff, including user research, information architecture,

interaction design, UX, visual design, prototyping, implementation,

and testing.

• Worked closely with UX team members to design and document

components for our design system, Monorail, enhancing consistency

and usability.

• Presented designs to internal teams, including designers,

developers, and stakeholders, actively collecting and incorporating

feedback to refine and iterate on design solutions.