• Led the frontend development of the Shared Spaces administrative portal, enabling administrators to effectively create and manage Team Chat collaboration environments, delivering a highly requested shared workspace solution for existing and prospective customers.

• Developed a migration tool from Slack to Team Chat that played a key role in attracting and converting major clients to Team Chat and Zoom’s Workplace suite.

• Launched the Legal Hold for Team Chat administrative portal, working closely with backend engineers to design and integrate new APIs to manage user data collection, satisfying complex legal and compliance needs.

• Collaborated with cross-functional, international, and QA teams on the Chat History administrative portal to troubleshoot bugs, optimize application performance, and deploy new features such as advanced chat history search.

• Partnered with product managers and UI/UX designers to align on product goals and prioritize features, leveraging the company’s component library and design system to develop intuitive, user-friendly interfaces.

• Implemented accessibility (a11y) and internationalization (i18n) support across all administrative portal products to ensure Zoom meets accessibility compliance requirements and facilitate an inclusive experience for a diverse user base.

• Designed and implemented a platform-wide feedback widget to enhance user data collection and provide product recommendation algorithms, authoring a comprehensive technical specification and presenting the feature to C-level executives.

• Developed new flexible and reusable components, including links and buttons, for the company’s component library. Contributed to updating page designs, aligning with the latest industry UI/UX standards.

• Played a key role in converting the existing codebase to TypeScript and CSS Modules, enhancing code quality and maintainability.