Nicolas Hung is an Information Architect (IA) and User Experience Researcher (UXR) professional. He is passionate about intensively questioning the “why” of problems and understanding the system-wide implications of solutions.

2025 — NowMacy'sLead UX Designer, Product Details, Information Architecture

2025 — Now

New York, United States

2022 — 2025Macy'sLead UX Researcher, Product Details, Information Architecture

2022 — 2025

New York City Metropolitan Area

Leading UX Research for Product Detail Pages + parallel products and services including:

Core Product Details

User Generated Content

Outfitting

Category Customizations

Personalization

Add Ons & Protection Plans

Navigation Information Architecture

2022 — 2022Macy'sSenior UX Researcher, Emerging Products and Immersive Experiences

2022 — 2022

New York, United States

I led the UX Research for immersive products, tools and experiences woven throughout the existing customer journey. Initiatives include:

Live Video Shopping

Fragrance Recommender

Virtual Stylist

Macy's Style Crew

Outfitting

Subscriptions

2021 — 2022Macy'sSenior UX Researcher, Search Experience

2021 — 2022

New York, United States

2021 — NowSpringboardUX/UI Mentor

2021 — Now

Education

University of Michigan - School of Information

Master's degree

OpenClassrooms

Web Developer

University of Michigan

Experience+

Education

Master's degree

Web Developer

Bachelor of Architecture (B.Arch.)