Software Engineer at Google
2017 — Now
Mountain View, California
2015 — 2017
Suwanee, Georgia
Provide excellent guest service while handling guests’ concerns, compliments, and inquiries
Occasionally substituted for team leader as front-end supervisor
Drive cooperation and interaction by acting as a mediator between guests, supervisors, and other team members
Organize the service desk to encourage efficient and friendly service for guests
Guide guests in their experiences with new technology such as those provided by the store as well as new applications provided by the company
2016 — 2016
San Mateo, CA
Created screen inventory of 300+ user cases and product pages to log new user experience
Logged user stories in Atlassian JIRA to include in sprint and product backlogs
Tested software for any bugs and logged them appropriately in Atlassian JIRA
Provided video walkthroughs of UX for clients and reported any concerns
Analyzed UI/UX design under product and project manager
Worked in an Agile/Scrum environment
2012 — 2013
Duluth, Georgia
Guide students (ages 3-16) in completing work provided to them by the program
Interact with parents of students completing the program by making sure all questions and areas of concerns were answered at outstanding standards
Ensure that all students and parents participating in the program were satisfied with the service provided
Organize paperwork so that employees were able to accommodate to students more efficiently
Cooperate and working with other employees in a professional fashion to maximize efficiency
2014 — 2017
University of Georgia - Franklin College of Arts and Sciences