# Nicole N.

> Full-Stack Software Engineer | Ex-Meta, 2x Startup

Location: New York, New York, United States
Profile: https://flows.cv/nicolen

I’m a full-stack software engineer who thrives in early-stage startups and greenfield teams. I love building from scratch and solving real problems with a user-first approach. At Marker Learning, I built tools to speed up report writing for school psychologists, improving access to special education. At Meta, my focus was on internal tooling. I pivoted to engineering after 4 years at a Series C edtech startup, leading customer experience as employee #7.

## Work Experience
### Senior Software Engineer @ Fora Travel
Jan 2026 – Present | New York, New York, United States

### Software Engineer @ Marker Learning
Jan 2024 – Jan 2025 | New York, New York, United States
Automated report writing software and caseload management for school psychologists using text extraction & LLMs

Tech Stack: React, TypeScript, TanStack, Django, Python, OpenAPI, PostGreSQL, Vitest, React Testing Library, Mantine UI

### Software Engineer @ Meta
Jan 2018 – Jan 2023 | New York, New York, United States
Internal tooling for ads policy operations teams and human reviewers

Tech Stack: React, JavaScript, Flow, GraphQL, Relay, Hack, MySQL, Jest, React Testing Library

### Software Engineer Consultant @ KeyUp Austin
Jan 2018 – Jan 2018 | Austin, Texas Area
Tech Stack: React, Redux, Material UI, GraphQL, PostgreSQL, Node, Express

KeyUp is a web application that exists to empower young adults from low-income families to have career paths to the middle class other than attending a 4-year college. KeyUp acts as a hub connecting potential students, training programs, and support services in Austin. 

• Worked with KeyUp cofounders and designers to create MVP application with all Tier 1 features
• Constructed secure password reset flow with JSON Web Tokens through Redux, GraphQL, Mailgun, and Passport
• Enabled user favoriting end-to-end with persistence upon refresh with Redux and GraphQL
• Set up PostgreSQL database schema and GraphQL queries and mutations for KeyUp's data and saving different types of form submissions
• Implemented social link sharing via email, SMS, Facebook, Twitter, and Reddit
• Owned desktop and mobile optimization for all React components to replicate KeyUp wireframes

### Customer Experience Specialist @ Aceable
Jan 2015 – Jan 2018 | Austin, Texas Area
• Reduced customer errors by 18% through UI/UX improvements to help center using HTML, CSS, jQuery, and SEO best practices
• Performed data analyses around optimal business hours, key metrics for CX, and key metrics for our help center websites
• Maintained and optimized customer support workflows within Salesforce and Zendesk
• Migrated one help center website from Wordpress to Zendesk
• Managed a Wordpress help center redesign from start to finish over 3 months
• Created help center content and coordinate training for product launches
• Optimized and improved help center step-by-step guides for customers

### Customer Experience Analyst @ Aceable
Jan 2014 – Jan 2015
• Created website content in preparation for product launches (product pages & help center content)
• Developed the first two-week training program in Aceable for CX, which became the foundation for onboarding new hires
• Improved training program by creating courses covering product knowledge, tools, troubleshooting, and special situations
• Revamped the Aceable Help Center with more robust and detailed content and a user-friendly experience
• Created a questionnaire for the CX Analyst recruiting process to test for verbal and problem-solving skills
• Developed the refund process
• Trained the team on new products before launch
• Managed and planned the CX team schedule in Q3 2015 using the Erlang C model

### Community Support Analyst @ Aceable
Jan 2014 – Jan 2014
• Reduced Moz issues by 20% through tweaks to meta descriptions, h1s, and redirects
• Explained and answered questions about Aceable courses via live chat, e-mail, phone, and Facebook
• Resolved customer issues concerning technical issues and course certificate processing
• Managed sale and giveaway logistics to generate new leads and increase conversions
• Sent personalized postcards and Aceable swag to giveaway winners, students, partners, and investors


## Education
### Bachelor of Arts (B.A.) in Sociology
The University of Texas at Austin
Jan 2010 – Jan 2014

### Advanced Software Engineering Immersive
Hack Reactor
Jan 2018 – Jan 2018


## Contact & Social
- LinkedIn: https://linkedin.com/in/nicole-nguyen1

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Source: https://flows.cv/nicolen
JSON Resume: https://flows.cv/nicolen/resume.json
Last updated: 2026-03-23