• Bringing clarity to complex enterprise workflow problems through workshops, visualizations, and prototypes

• Used a customer journey map and common language to lead a team of developers through an ambiguous problem toward creating an MVP

Customer admin experience of flagship product, Support

• Designed a simple, localizable experience for creating complex conditional logic without code. Done by conducting customer interviews, usability research, presentations to leadership, design critiques, and through facilitating design workshops to ideate and align on a solution.

• Overhauled the admin experience for managing ticket fields with research-driven decisions to only show the most useful information at the right time

Design System

• Increased adoption of our design system by implementing an open contribution model, building relationships, and adding more components

• Documented design patterns and component usage guidelines

• Partnered with several scrum teams to migrate product to adopt our design system and WCAG 2.0 accessibility standards

• Partner with founders and developers to conceptualize, pitch, and launch new products

• Logos, branding, web design, mobile app design, and pixel-perfect, scalable icons

• Conduct heuristic reviews and provide recommendations to improve the experience and performance of software

• Branded and designed a new product from scratch and launched it on iOS and Android, complete with promotional videos and graphics, in 6 months with a team of 7 people

• Designed for a monetization strategy that adapts to user behavior. Communicated those complex user flows to a half-remote team.

• Initiated an Android UI pattern library adopting Material Design

• Worked directly with Product Managers and Engineers to ideate, design, and deploy new features

• Created thoughtful narratives around new features and the product as a whole

• Built interactive prototypes and animations to validate design ideas and communicate motion

• Presented designs to executives and key stakeholders

• Ensured consistency by exercising best design practices and adhering to the brand identity

• Generated valuable product insight by conducting user research

• Translated user feedback, research, and business requirements into effective user interfaces

• Gave and received design feedback with fellow teammates

I assured quality and a delightful user flow in every aspect of YouEye's platform.

• End-to-end use case testing

• Designing automated tests

• Facilitating communication between Product and Engineering teams

• Conducting all-hands product walkthroughs

I also created a stellar environment for our brilliant team to work and play through management of competitive benefits and event coordination.