• Collaborate cross functionally to design App to help patients in chronic disease self-management.

• Collaborate with designers, PM, care team and engineers to design Web App for care team and providers to manage patients.

• Conduct research including clinic observation, competitor analysis contextual inquiry etc.

• Designed a website for a 3-year initiative to maximize cooperation, increase user engagement, and educate the public about the changing migration pattern in the arctic coastal area.

• Created sitemap, wireframes, layout, flow chart to ensure website user experience.

• Designed logo and visual branding guidelines including colors, fonts, and other graphic design elements to use in print and digital communications materials.

• Delivered a spatial management strategy that increases Hack the Hood employee’s working efficiency, caters various working styles and improves customer experience.

• Led user research and stimulated collaborative relationship with clients by coordinating effective communication.

• Presented research findings, insights, design rationale and design strategy to the director of Hack the Hood to inform execution within the financial budget.

• Achieved 88 % end customer retention rate by designing learning engagement, applying effective communication strategy and customer service strategy.

• Converted 35 % potential customers into paying customers by improving free trial experience and facilitating community events.

• Develop course curriculum and co-authored teaching guidance, supporting materials

and activity book that’s been used in 10 school branches.

• Designed an internal toolkit that improved employees working performance in 10 school branches and realized 20 % retention rate rise school-widely.