Employee #5 | First Forward Deployed Engineer

• Serving as the technical lead for enterprise customers, owning the full lifecycle of AI agent deployments across voice, chat, email, and SMS—from end to end integration building/testing, implementation and customization to production launch.

• Helping lead technical pre-sales, onboarding, and customer success, acting as the primary technical and solutions partner for large enterprise accounts.

• Within my first month, independently assumed both technical and sales leadership for a major enterprise opportunity, guiding the client through proof of concept to full customer conversion.

• Closed and delivered a deal generating approximately $500K in annual recurring revenue within three months, operating end-to-end as a solo lead.

• Contributing directly to product development in Python, implementing STT and TTS model support and building customer-facing features that improved adaptability, usability, and ease of integration for enterprise users.

• leading and creating agents, demos, and running through POCs on the daily to add to the customer list!

• Developed serverless API use cases for Investment Banking, E-commerce, and Supply Chain & Logistics, creating demos and integrating AWS Lambda, Snowflake, and Pinecone as partners.

• Architected comprehensive documentation infrastructure, establishing a robust knowledge base that enhanced developer productivity and streamlined technical onboarding

• Coordinated and orchestrated high-profile hackathons, including in SF Tech Week, engaging with the Bay Area's premier tech community and driving innovative cross-platform development initiatives.

• Launched and cultivated a dynamic Discord community from the ground up, rapidly growing to 100+ active participants.

• Led the product feedback initiatives, talking with customers weekly to see what issues they might have or what could be improved.

• Led research on Digital Divide and human-computer interaction, enhancing company expertise

• Managed and streamlined data for the Social Research Laboratory's journal

• Conducted and helped publish impactful qualitative and quantitative studies

• Held weekly office hours for second & third-year students in data-focused courses

• Improved student evaluations from consistent C’s to consistent A’s