• Ensured a safe and secure residential environment for 1,000+ residents by monitoring surveillance systems, handling emergencies, and enforcing safety protocols with 100% shift attendance.

• Resolved conflicts promptly and maintained a 0% incident rate during shifts through clear communication, vigilance, and proactive risk management.

• Acted as a trusted liaison between students, staff, and security teams, improving campus safety and resident satisfaction.

• Serve as an Operations & Customer Experience Associate at Northeastern University’s Wollaston Marino Campus Deli, supporting the smooth functioning of a high-volume retail environment through efficient service delivery, organization, and cross-team coordination.

• Collaborated with supervisors and team members to streamline service workflows by clarifying task ownership and improving handoffs during peak hours, resulting in a 20% improvement in service efficiency while maintaining health and safety compliance.

• Strengthened communication, empathy, and problem-solving skills through daily customer interactions, enhancing my ability to understand user needs, adapt quickly, and translate real-world challenges into user-focused, design-driven insights.

• Revamped the company website into a modern, mobile-first platform by applying UX principles and best practices, improving usability and achieving a 30% higher engagement in internal usability tests.

• Developed an MVP dashboard for tax-firm workflows featuring dynamic, real-time forms (FormCrafts), streamlining 10+ key processes and reducing client onboarding time by 25%.

• Facilitated end-to-end design activities, including wireframing, prototyping, and usability testing in Figma, integrating feedback from stakeholders and 50+ pilot users to deliver an intuitive product.

• Designed a compelling pitch deck using Canva to present our product effectively to stakeholders, creating visually engaging slides and clear messaging, which contributed to positive feedback from investors and internal teams, enhancing product visibility.

• Led the design of multiple client-facing digital products by understanding business goals and user needs, creating intuitive user flows and high-fidelity UI designs, resulting in improved usability and 20% faster stakeholder alignment.

• Executed responsive web and mobile design for small-to-mid scale projects by applying UX best practices and component-based design systems, resulting in consistent experiences across devices and 15% fewer cross-device design errors.

• Conducted user research, usability testing, and heuristic evaluations to identify friction points, iterating on interaction and visual design to enhance task completion rates and boost user satisfaction scores by 18%.

• Collaborated closely with developers and product stakeholders in agile workflows to translate design intent into clear specifications, resulting in a 25% faster development handoff and fewer implementation errors.

• Managed multiple design deliverables simultaneously by prioritizing tasks and coordinating with teams, ensuring on-time delivery of projects and achieving 100% adherence to client deadlines.

• Transformed the mobile and web learning experience by designing 60+ interactive screens, with intuitive workflows and gamified elements, increasing student engagement and task completion.

• Identified student pain points through interviews, surveys, and usability testing, creating personas and journey maps that simplified navigation and informed design decisions.

• Developed prototypes and a flexible design system, collaborating closely with founders and engineers to ensure smooth handoff and a cohesive final product, reducing development revisions and improving consistency.

• Completed 10+ independent UI/UX design challenges beyond the core product, applying A/B comparisons to evaluate usability, hierarchy, and visual clarity, accelerating decision-making and strengthening design rationale.