Infrastructure for Generative AI in Healthcare

• Enforceable Governance

• Healthcare-specific Agent Creation

• Post-Deployment Monitoring

Spearheaded analytics use case development and POCs for Artificial Intelligence in the areas of business operations and customer support.

Led cross-functional teams in conceptualizing, strategizing, and executing AI-driven analytics projects to enhance business operations and optimize customer support services.

Collaborated with stakeholders to define project requirements, goals, and success metrics, ensuring alignment with organizational objectives and priorities.

Conducted thorough research and analysis to identify opportunities for AI implementation, resulting in the successful execution of proof-of-concepts (POCs) with measurable business impact.

Leveraged advanced analytics techniques and AI technologies to uncover insights, drive data-driven decision-making, and deliver tangible business value in dynamic and competitive environments.

Carelon Digital Platforms, formerly Anthem Digital, is using the power of data and AI built on a cloud-based digital platform to create predictive, proactive, and personalized health solutions that will lower the costs of care, improve access to providers, and enhance our stakeholder experiences.

Built high performing teams

Led Health Platforms Developer Relations/Customer Engagement teams that included DevOps, Business Intelligence, Platform Operations, Data Strategy, Technical Support, and Documentation

Created and managed 3rd party Developer/Partner ecosystem programs for the organization

Managed developer technical support teams for 3rd party customer-facing API integrations, demos, evangelizing, and SRE production support

Launched internal and external developer and partner sites with real-time content updates

Developed product use cases to empower customer care and operational efficiency.

Managed DevOps/TechOps teams to provide high-availability GCP and AWS cloud infrastructure for GenAI initiatives. Achieved operational excellence and ensured high customer SLAs through 24X7 global support model

Enabled an effective data management and governance framework to support data protection in a highly regulated healthcare industry (HIPAA). Interfaced with CISO/BISCO teams for Infosec and privacy reviews and approvals

Responsible for budget, resource allocation, global teams, and vendor management

Leader in multiple groups/positions at Apple with expertise in the areas of Product, Program, Operations, Developer Relations, Online Store, Community Development, Business & Artificial Intelligence, Fraud, Marketing, Customer Engagement, and New Product Launches.

Apple Online Store - www.apple.com

Managed cross company product launches and digital product introductions & programs

Channel Sales Operations BPR

New Product Launch of Apple Watch to Global Resellers

Market Research/Share Business Intelligence

Global Reseller Operations

Marketing

UI/UX - Experience driven Marketing focused on customer journey

WW Developer Relations

Apple’s Worldwide Developers Conference (WWDC)

Developer life-cycle - subscription, onboarding to publishing Apps on App Store

Developer Analytics