# Nidhi Ramamurthy

> GenAI Product and Design -Founding Member | Healthcare | Ex-Apple

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/nidhiramamurthy

GenAI Portfolio | Product Management | Program Management | Developer Programs | Customer Success | Artificial Intelligence | New Product Launch | Marketing | Customer Engagement | Executive Leadership | Culture Champion | Staff Development |  Strategic Planning | Global Leadership | Engineering | DevOps | Data Analytics | Business Intelligence | Cloud | Agile Software Development 

Leader with 18+ experience in developer relations, customer success, product development, program, operations, community development, artificial and business intelligence, new product global launches, and marketing. I have held multiple leadership role where I managed cross-company product launches, digital product introductions, and developer relations programs and operations. I also have a background in advanced management program from Stanford University and a BS from Worcester Polytechnic Institute. I am passionate about building high-performing teams, developing strategic partnerships, and delivering impactful solutions that make a difference in people's lives.

As the head of Product, Program and Design at Qualified Health, I lead a team of experts in creating and managing innovative AI solutions that improve health outcomes, lower costs, and enhance stakeholder experiences. Qualified Health is a leader in GenAI platform that leverage the power of AI to transform the health care industry.

## Work Experience
### Head of Product and Design - Founding Member @ Qualified Health
Jan 2024 – Present | Palo Alto, CA
Infrastructure for Generative AI in Healthcare

- Enforceable Governance
- Healthcare-specific Agent Creation 
- Post-Deployment Monitoring

### Sr. Director - Gen AI Product @ Universal AI, Inc
Jan 2024 – Jan 2024
Spearheaded analytics use case development and POCs for Artificial Intelligence in the areas of business operations and customer support. 

Led cross-functional teams in conceptualizing, strategizing, and executing AI-driven analytics projects to enhance business operations and optimize customer support services.

Collaborated with stakeholders to define project requirements, goals, and success metrics, ensuring alignment with organizational objectives and priorities.

Conducted thorough research and analysis to identify opportunities for AI implementation, resulting in the successful execution of proof-of-concepts (POCs) with measurable business impact.

Leveraged advanced analytics techniques and AI technologies to uncover insights, drive data-driven decision-making, and deliver tangible business value in dynamic and competitive environments.

### Sr. Director, Gen AI Developer Program | Customer Success | Operations @ Elevance Health
Jan 2020 – Jan 2023 | Palo Alto, California, United States
Carelon Digital Platforms, formerly Anthem Digital, is using the power of data and AI built on a cloud-based digital platform to create predictive, proactive, and personalized health solutions that will lower the costs of care, improve access to providers, and enhance our stakeholder experiences.

Built high performing teams

Led Health Platforms Developer Relations/Customer Engagement teams that included DevOps, Business Intelligence, Platform Operations, Data Strategy, Technical Support, and Documentation

Created and managed 3rd party Developer/Partner ecosystem programs for the organization 

Managed developer technical support teams for 3rd party customer-facing API integrations, demos, evangelizing, and SRE production support

Launched internal and external developer and partner sites with real-time content updates

Developed product use cases to empower customer care and operational efficiency. 

Managed DevOps/TechOps teams to provide high-availability GCP and AWS cloud infrastructure for GenAI initiatives. Achieved operational excellence and ensured high customer SLAs through 24X7 global support model

Enabled an effective data management and governance framework to support data protection in a highly regulated healthcare industry (HIPAA). Interfaced with CISO/BISCO teams for Infosec and privacy reviews and approvals

Responsible for budget, resource allocation, global teams, and vendor management

### Product, Program, Apple Online Store, Operations, Developer Relations, Sales, Marketing @ Apple
Jan 1999 – Jan 2018 | Cupertino, CA
Leader in multiple groups/positions at Apple with expertise in the areas of Product, Program, Operations, Developer Relations, Online Store, Community Development,  Business & Artificial Intelligence, Fraud, Marketing, Customer Engagement, and New Product Launches.

Apple Online Store - www.apple.com
      Managed cross company product launches and digital product introductions & programs

Channel Sales Operations BPR
     New Product Launch of Apple Watch to Global Resellers
     Market Research/Share Business Intelligence
     Global Reseller Operations 

Marketing
   UI/UX - Experience driven Marketing focused on customer journey

WW Developer Relations
     Apple’s Worldwide Developers Conference (WWDC)
     Developer life-cycle - subscription, onboarding to publishing Apps on App Store
     Developer Analytics


## Education
### SAPM
Stanford University Graduate School of Business

### Bachelor of Science - BS
Worcester Polytechnic Institute


## Contact & Social
- LinkedIn: https://linkedin.com/in/nidhiramamurthy

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Source: https://flows.cv/nidhiramamurthy
JSON Resume: https://flows.cv/nidhiramamurthy/resume.json
Last updated: 2026-04-05