• Responsible for testing a diverse array of enterprise class applications for on cloud as well as on-premise.
• Worked on testing Salesforce Service Cloud application, a cloud-based customer relationship management (CRM) software for consistent, convenient customer services and support.
• Gained in-depth knowledge of metadata-driven software architecture of salesforce that enables multitenant applications.
• Tested service cloud and its behavior with other parallel systems like Siebel, Certificate Provisioning System and MuleSoft.
• Worked on several applications on IBM Cast Iron (an ETL tool) and ODI for bulk data integration between multiple data sources.
• Tested Salesforce Live Agent, a native tool that provides the ability to communicate in real-time with web site users.
• Automated Application User Test using Java on Selenium Framework.
• Worked on Incident Notification Tool – a mass notification tool for for quick and secure communication.