# Nigel Malaba

> Principal Solution Engineer, Strategic High Tech | AI & Enterprise Transformation | ex-Okta | Duke ML/AI (MEng. ECE)

Location: San Francisco, California, United States
Profile: https://flows.cv/nigelmalaba

Principal Solution Engineer at Salesforce supporting Strategic High Tech enterprises, partnering with executive stakeholders to drive AI-led revenue and customer transformation.

I operate at the intersection of enterprise strategy, AI innovation, and GTM modernization, shaping executive narratives, leading complex multi-product POVs, and aligning cross-functional teams to measurable business outcomes.

With a foundation in ML/AI (M.S. Electrical & Computer Engineering) and experience across security, identity, and software engineering, I bridge deep technical architecture with strategic growth initiatives at scale.

I’m passionate about developing high-performing teams and building scalable operating models that elevate technical excellence.

Core Focus Areas:
Enterprise AI & Data Strategy | Strategic Solution Engineering | Executive Technical Advisory | Complex POV & GTM Orchestration | Identity & Access Management

Technical Foundation:
ML/AI | Python | Rust | C++ | AWS | Authentication Protocols | Linux

## Work Experience
### Principal Solutions Engineer, Strategic High Tech @ Salesforce
Jan 2026 – Present | San Francisco, California, United States
Principal Solution Engineer supporting Strategic High Tech enterprises at Salesforce. I partner with executive stakeholders to align AI, data, and revenue transformation initiatives with measurable business outcomes.

My focus is not just on demonstrating technology, but on shaping strategic POVs, building executive narratives, and driving long-term platform adoption across complex organizations.

### Lead Solution Engineer, Strategic High Tech - Apple, AMD, HPE at Salesforce @ Salesforce
Jan 2024 – Jan 2026 | San Francisco, California, United States
Awards:
- FY26 Q1 MVP Solution Engineer of the quarter.

• AI/ML Solutions Architect for top 50 strategic high-tech accounts at Salesforce. Led cross-cloud architecture spanning generative AI, LLM agents, Data Cloud, and multi-cloud integrations. Influenced over $3.84M in won revenue and $5M+ in pipeline annually through executive-level technical leadership.

• Architected and deployed enterprise AI systems, agents, and multi-step conversation flows, currently used across AMD, McAfee, Seagate, and Apple, driving adoption of agentic workflows and AI capabilities.

• Spearheaded POCs and production deployments, including a large cybersecurity company's Agentforce POC delivering 69% case deflection, 21% reduction in after-call work, and contributing to $1.84M ACV; and a large semiconductor customer's Sales Coach deployment enabling $1M+ AI revenue across Sales, Data Cloud, and Slack AI.

• Created repeatable, scalable AI demo assets (video POVs, agent workflow templates, reusable orgs) that became Salesforce’s TMT SE organization standards, driving multi-cloud adoption and accelerating sales cycles.

• Designed enterprise architectures integrating LLMs, Retrieval/Vector workflows, Data Cloud, Slack AI, Marketing Cloud, Tableau Cloud, and scalable data pipelines.

• Led executive technical engagements with CIOs, CFOs, VPs, and GTM leaders translating complex AI and data architectures into high-impact business value maps. Delivered executive demos showcasing AI-driven technical qualification, multi-agent orchestration, and external app integrations. 

• Presented at Dreamforce (AI & Data Cloud) and selected by TMT SVP leadership to kickoff a Winning & Learning Rooms series on effective Sales POV creation. Built an internal AI/ML enablement framework, mentoring SEs globally.

• Recognized as FY26 Q1 SE of the Quarter, FY26 Q2 Account Team Spotlight, and Citizen Architect Black Belt Winner (best technical presentation) for excellence in AI architecture and storytelling.

### Solutions Engineer - Enterprise Segment at Okta @ Okta
Jan 2022 – Jan 2024 | San Francisco Bay Area
- CEO's Ball Bearing Award Winner 2022
- Enterprise Sales Impact Award Q3 2022
- Machine Learning AI Literacy Program Lead
- President Women in Sales Engineering FY25

• Promoted to Solutions Engineer in the Enterprise segment at Okta partnering with 3 Account Executives to close $ 2 million in revenue annually and maintaining a position in the top 10% of Net ARR in the Sales organization-wide. 

• Attained 168% of annual quota in 2023 as one of the top 1.5% performing Sales Engineers in the Enterprise Organization.

• Award-winning leader(CEO’s Ball Bearing Award winner, Q3FY23 Impact Award) executing 5 key projects across leading Software Engineering workshops for Sales Engineers, External Developer Workshops, External Customer Hackathons, leading the Sales Engineering summer internship program and a Machine Learning and AI literacy program for SEs (fully self-developed and led).

• President of the Women in Sales Engineering Employee Resource Group at Okta, improving employee engagement, career empowerment, and retention by 20% saving the company $2 Million annually.

• Developed and Led Okta’s Workforce Identity Monthly Webinar Series available for external attendees through the Okta website, generating $ 200,000 in ARR per month from this series.

### Associate Solutions Engineer - Strategic Segment @ Okta
Jan 2021 – Jan 2022 | San Francisco, California, United States
Awards: 
- 2022 Ball Bearing Award Winner
- FY23 Q3 Enterprise Impact Ward 

Support the sales team in helping customers understand what they can achieve with Okta. Understand customer requirements and communicate the business value of solving technology problems using cloud technology. Execute the delivery of POCs for customers that have more complex use cases, collaborating with other Okta engineering teams as needed. Craft technical content to show customers how to implement specific use cases or standard methodologies for new technologies. Prepare demos and proof of concepts to demonstrate various use cases for Okta’s Platform. Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales.

### Solutions Engineer @ Transmit Security
Jan 2018 – Jan 2021 | Boston, Massachusetts, United States
Oversaw all technical aspects of the Transmit Intelligent Authentication Platform. Provided sales engineering support and worked alongside the Sales Team to provide technical knowledge and overall architectural solution design for business use cases. Presented DEMOs of the Transmit product to enterprise clients in banking and Financial Services institutions. Performed product installations in customer environments in a post-sales function. Designed, managed, and executed customer product pilots and integrations, from start to finish. Provided continued customer support during and after the product integration stages.

### Project Management and Software Engineering Intern @ Aeris Communications
Jan 2017 – Jan 2017 | Santa Clara, California
Created, developed and tested the next generation code of Aeris Communications IoT network software. Designed a mobile app’s User Interface for vehicle remote operations, as part of the automotive department at Aeris. Integrated the Aeris IoT Automotive API to Google home using API.AI and presented a demo to 50 Engineers. Pitched a start-up to investors at Makena Capital, Sand Hill Rd. Accomplished project management tasks using JIRA and Confluence to manage the engineering team and track progress.

### Information Technology Intern @ Capital Support
Jan 2014 – Jan 2014 | London, United Kingdom
Assembled a PC, shadowed the company’s computer engineers and responded to support tickets as an IT Technician. Gained skills in cloud computing and managed servers of different companies. Provided industry-leading IT support and Cybersecurity protection services to companies across the UK. Debugged technical issues faced by clients remotely.


## Education
### Master of Engineering in Electrical and Computer Engineering (Software Engineering Concentration)
Duke University

### Bachelor’s Degree in Electrical and Computer Engineering
Duke University

### International Baccalaureate Diploma in HL - Math, Physics, Chemistry | SL - Economics, Literature, Spanish
Sussex Coast College, Hastings, UK

### O level in Sciences
Townsend Girls High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/nigelmalaba

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Source: https://flows.cv/nigelmalaba
JSON Resume: https://flows.cv/nigelmalaba/resume.json
Last updated: 2026-03-29