# Nikhil Yadav > Product Designer at Motive. Driving Impact through Thoughtful Design. Prev @ Gojek @Jupiter Location: Bengaluru, Karnataka, India Profile: https://flows.cv/nikhilyadav With 6+ years of experience across fintech, mobility, and e-commerce, I bring a sharp product mindset, user-centric design approach, and a knack for aligning cross-functional teams toward outcomes that matter. I care deeply about crafting intuitive experiences that solve real problems and foster business growth. Outside work, I perform Playback Theatre with “Threads and Tales,” explore cultures through travel, and can mix a mean cocktail at your next house party. ## Work Experience ### Product Designer II @ Motive Jan 2024 – Present | Bengaluru, Karnataka, India -Designing experiences across web (primarily) and mobile products for customers responsible for ensuring safety of drivers involved in fleet operations. -Leading design efforts across Collision, Speeding, Coaching, and AI platform pods in Safety product. ### Senior Product Designer @ Jupiter Jan 2022 – Jan 2024 | Bangalore Urban, Karnataka, India - Spearheaded the design of user-centric solutions for the Banking and Payments team, fostering increased retention on the Jupiter platform - Partnered with the Growth & Marketing teams to enhance user activation for key products like UPI, bank transfers, bills, deposits, and debit cards - Conducted over 20 experiments while championing user-centric design principles - Facilitated stakeholder alignment through engaging brainstorming workshops - Mentored and managed Junior Product Designers, fostering their professional development - Led the creation and implementation of design team processes, including reviews, retrospectives, and other cultural initiatives to promote a positive and productive team environment. ### Product Designer II @ GoTo Group Jan 2021 – Jan 2021 | Bengaluru, Karnataka, India - Led the design of a critical organization-wide project, facilitating account linking for over 3 million Gojek and Tokopedia users - Spearheaded the creation of a long-term vision and strategic roadmap for the new Search platform, breaking it down into actionable projects - Led design initiatives to enhance app security and reduce p95 login time by implementing diverse login methods like Magic Links, Device-based login, Missed call and Silent login Notable projects include: 1. Project Pemuda: led the design experience of helping users connect both their Gojek and Tokopedia account after Gojek- Tokopedia merger that led to linking of over 3M accounts. Collaborated with teams across two org to influence design strategy across the two apps. 2. Search vision: Spearheaded the creation of a long-term vision and strategic roadmap for the new Search platform, breaking it down into actionable projects 3. Alternate login methods: Improved account security and safety perception by experimenting with multiple login methods. 4. Account recovery: led the design for the feature to help user recover their account in case they loose access to their phone numbers that resulted in reduction of CCU tickets by 38%. ### Product Designer @ GoTo Group Jan 2020 – Jan 2021 - Designed engaging chat experiences within the Gojek app, facilitating seamless connections between users, merchants, and drivers - Increased in-app ticket contribution by 11% (from 57% to 68%) by designing a user-friendly help chatbot for Gojek. Notable projects include: 1. Smart messages: Reduced the typing effort of customers interacting with drivers to coordinate bookings 2. Gojek official bot: Defined the chat bot for making important business communication more humane and effective with the help of chat bot. We were able to achieve consistent response rate of 5-8% (as compared to 3% as of existing channels) 3. Gojek help bot: Defined the framework for helpbot to help resolve customer queries by agents via chat ### Interaction Designer @ GoTo Group Jan 2019 – Jan 2020 | Bengaluru, Karnataka, India Partnered with Interaction designers to maintain the old Gojek design system- Asphalt and contributed to creating a new design system- Aloha. ### Freelance Product Designer @ Self Jan 2017 – Jan 2019 | Remote Worked as a freelance designer during my college days. Projects include designing the MVP for startups like Filterest and Dealtriangle and developing a one-page website for Redbook. ### Product Design Intern @ Urban Company Jan 2018 – Jan 2018 | Gurgaon, India - Partnered with senior designers to develop wireframes and visual designs for the mobile massage booking app - Conducted user research through in-person and phone interviews to understand the booking experience and designed solutions to improve it. ### Product Designer and Frontend Developer Intern @ Indiez Jan 2017 – Jan 2018 | Bengaluru Area, India - Designed and developed cosmos, the internal MVP of Indiez to be used for managing profiles, job posting and projects done by community members. - Created Stateless pure functional components using React JS in ES6 for the cosmos product. ### UI Design Intern @ ZestMoney Jan 2016 – Jan 2017 | Bengaluru, Karnataka, India Revamped website pages to align with updated marketing requirements, ensuring responsiveness across various devices ## Education ### Bachelor of Technology (B.Tech.) in Production and industrial engineering Indian Institute of Technology, Roorkee ### High School in Science Modern Delhi Public School ## Contact & Social - LinkedIn: https://linkedin.com/in/nikhilshares - Portfolio: http://nikhilyadav.com - Dribbble: https://dribbble.com/yadavnikhil012 - Portfolio: https://medium.com/@yadavnikhil012 --- Source: https://flows.cv/nikhilyadav JSON Resume: https://flows.cv/nikhilyadav/resume.json Last updated: 2026-03-31