Served as Senior Business Analyst and Quality Assurance lead to 3+ project implementations related to Dynamics CRM covering modules of Sales, Customer Service and Marketing and ERP (F&O)

Led Requirements gathering and design sessions with the stakeholders to elicit business needs using probing techniques

Conducted fit gap analysis and needs analysis Designed the solution blueprint tailored to perfectly address the client needs

Worked on various doucments such as requirements specification document, As-Is To-Be flows, ERD, FRD etc

Collaborated with developers during implementation stage, hands-on experience in configurations and basic customizations

Collaborated with Project manager to ensure proper implementation of Agile methodology, to create project roadmaps, SoW, project charter and to maintain proper resource allocation

Worked closely with the clients on daily basis to give regular project updates, demonstrations and end user trainings

Led QA team of 5, managed end to end testing phases including creation of test plans, test cases, execution, bugs management etc

Worked as QA lead for CRM and ERP integration project