# Nikhitha RK > IAM Engineer at SHAZAM Network - ITS, Inc. Location: Des Moines Metropolitan Area, United States Profile: https://flows.cv/nikhitha ## Work Experience ### IAM Engineer @ SHAZAM Network - ITS, Inc. Jan 2025 – Present ### IAM Engineer @ Wipro Jan 2022 – Jan 2023 Played a pivotal role in all aspects of SailPoint deployment, including connector setup for 10+ systems, custom rule creation, and workflow development, enhancing IAM processes by 30%. worked on application onboarding connectors such as Active Directory, JDBC, and delimited file, streamlining the integration of 20+ applications. Successfully implemented Role-Based Access Control(RBAC) using SailPoint, boosting organizational security and compliance by 25%. mapped organizational roles to specific access privileges, simplifying user lifecycle management and enhancing the overall security posture by 40%. Provided technical expertise to junior team members ad collaborated with cross-functional teams to deliver robust IAM solutions, improving project efficiency by 20%. Developed over 15 custom workflows, rules, and connectors with SailPoint IdentityIQ, optimizing identity management processes. Managed directory services integration, enabling efficient user provisioning and de-provisioning for 5000+ users. Engaged with clients to translate business needs into technical specifications, resulting in 100% fasted project turnaround. Extensive experience with SailPoint IIQ version 7.x and 8.x and identitynow, leveraging the latest features for enhanced identity governance. Participated technical support for SailPoint identityIQ implementations, resolving issues 20% faster than industry benchmarks. Created custom SailPoint Build Map rules and workflows, improving identity mapping accuracy. Assisted in the development and maintenance of IAM solutions using Microsoft Azure active directory and Microsoft Entra, integrating with 50+ enterprise systems by 25%. Automated user provisioning and access reviews using SailPoint and Microsoft Entra ID, improving efficiency by 20%. ### IAM Developer @ Capgemini Jan 2021 – Jan 2022 Contributed to SailPoint identity governance and Administration (IGA) implementations, enhancing access workflows and certification processes by 30% resulting in improved compliance and user management. Conducted in-depth analysis of 20+ existing systems to align business processes with system workflows, enhancing operational efficiency. Created and tailored 25+ SailPoint workflows, rules, and connectors to meet diverse client needs, improving system adaptability. successfully migrated user data from LDAP to SailPoint identityIQ, boosting system performance and reliability by 35%. Implemented Role-Based Access Control(RBAC), streamlining roles and permissions for 10+ organizations, reducing manual intervention by 40%. Collaborated with project managers to plan and execute deliverables, achieving on-time delivery for 95% of projects. Developed custom SailPoint UI components using AngularJS, JavaScript, and HTML/CSS, enhancing the user interface and experience. Played a key role in the design and development phases of SailPoint IdentityIQ projects, contributing to the successful deployment of 10+ projects. Gained expertise in SailPoint IIQ versions 7.x and 8.x leveraging advanced features to enhance identity governance solutions. Executed comprehensive testing phases, including unit, integration, and system testing, ensuring 98% defect-free releases. Provided technical support and resolved 90% of issues in SailPoint IdentityIQ implementations within SLA. Led the implementation and management of Sophos, enhancing cybersecurity measures and improving threat detection by 40%. Managed security Infrastructure, including firewalls, IDS/IPS, and SIEM tools, strengthening the organization's security posture. Developed and deployed custom applications within the okta framework, meeting specific needs for 5+ organizations. Managed the lifecycle of over 50 applications within Okta, including provisioning, updating, and retiring in alignment with security best practices. ### Sailpoint Developer @ Nexys Jan 2020 – Jan 2021 Implemented and tailored SailPoint identityIQ and IdentityNow solutions, aligning with project specifications for over 10 clients, ensuring seamless integration and functionality. Guided a development team of 5 by offering technical solutions and resolving emergent issues, leading to a 15% increase in project efficiency. collaborated intensively with stakeholders for recruitment gathering and tailored solution design, reducing project timeline by 20%. Spearheaded the design and execution of SailPoint solutions for diverse clientele, successfully deploying 15+ projects across various industries. conducted rigorous testing and troubleshooting, affirming solution efficacy and functionality, achieving a 98% defect-free deployment rate. delivered prompt technical support during client implementation phases, reducing downtime by 30% and ensuring client satisfaction. Built and oversaw custom reports and dashboards, enhancing clients' real-time insights into their identity and access management systems, increasing operational visibility by 40% Delivered technical training on SailPoint solutions to over 50 clients and internal teams, ensuring effective implementation and usage. played a key role in customizing SailPoint workflows and connectors to align with unique client needs, reducing manual intervention by 35%. Involved in troubleshooting and resolving SailPoint-related technical; issues in collaboration with various teams, improving issue resolution time by 25%. Collaborated with senior engineers to troubleshoot and resolve authentication and authorization issues, contributing to an improved user experience and a 15% increase in system reliability. ### DevOps Engineer @ AV Pvt Ltd Jan 2018 – Jan 2020 · Actively involved in documentation and validation to meet the company's information assurance, security, and privacy standards, ensuring 100% compliance with regulatory frameworks. · Managed risk and compliance efforts, ensuring adherence to internal and external regulations, reducing audit findings by 20%. · formulated and executed security protocols to protect computer networks from cyber threats, resulting in a 30% decrease in a security breaches. · Performed risk assessments using RiskRecon, pinpointing vulnerabilities across 15+ systems and mitigating critical risks effectively. · Development emergency plans for cybersecurity incidents, reducing response time by 40% and enhancing incident recovery processes. · Analyzed network activity for security threat detection, improving threat identification by 25% through proactive monitoring. · crafted comprehensive security strategies and guidelines, ensuring full compliance with legal and regulatory requirements. Conducted technology research in security and privacy, evaluating and recommending 5+ new solutions to enhance the security posture. · Gathered customer requirements to integrate advanced security measures, leading to tailored solutions that met specific client needs. · Advised leadership on critical security and privacy matters, influencing policy enhancements and strategic security initiatives. · Aligned Security initiatives with organizational priorities, advocating for policy enhancements that improved overall security governance. · Collaborated with security Architect Analysts on project oversight and security engagement processes, ensuring secure project delivery. · Developed specific detection and allowlist rules for Palo Alto PRISMA WAAS, enhancing web application security and reducing false positives by 15%. ## Education ### Masters degree in Computer and Information Systems Security/Information Assurance Wilmington University ## Contact & Social - LinkedIn: https://linkedin.com/in/nikhitha-rk-02579236a --- Source: https://flows.cv/nikhitha JSON Resume: https://flows.cv/nikhitha/resume.json Last updated: 2026-04-11