# Nikita Malik

> Staff Backend Engineer - ScheduleEngine (ServiceTitan)

Location: Bellevue, Washington, United States
Profile: https://flows.cv/nikitamalik

Skilled software engineer with 10 years of experience in web development, end-to-end product delivery,
architectural design, and operational excellence. Proven expertise in leading highly scalable products, including the
development of microservices to support an inhouse call center and escalation system, and innovative client
empowerment tools. Proficient in technologies such as GraphQL, TypeScript, Node.js, MongoDB, Docker and cloud
services (GCP, AWS, among others).
Having worked in multiple countries, including India, Canada, and the US, I've gained invaluable insights into global
software engineering practices and cultural diversity. This diverse experience has not only sharpened my
problem-solving skills but also equipped me with the adaptability to thrive in varied project environments and
collaborate seamlessly with teams from diverse backgrounds.

## Work Experience
### Staff Software Engineer @ Schedule Engine
Jan 2022 – Present
Delivering high quality GraphQL and REST APIs that communicate with numerous microservices written using Typescript on top of Node/Express and c#dotnet, Kafka, GraphQL, and MongoDB/Mongoose, along with unit/integration testing, and newman based system testing

End to end ownership of the feature/project from planning to monitoring after delivery. Providing on-call support for back-end services/apis. Leveraging tools such as Grafana, Loggly and AWS CloudWatch

Docker builds via Github Actions, and leveraging Kubernetes pipelines to fully automate deployments to various environments.

### Senior Software Engineer @ Schedule Engine
Jan 2021 – Jan 2022 | Toronto, Ontario, Canada
Built an in-house oncall system  for clients.

Developed using nodejs and mongo, this system is heavily asynchronous and makes use of fault tolerant retry based processors and kakfa.

Supported CI/CD of backend/api services by managing AWS/EC2 resources, triggering Docker builds via CircleCI, and leveraging Spinnaker pipelines to fully automate deployments to various environments.

### Software Engineer @ Schedule Engine
Jan 2019 – Jan 2021 | Toronto, Ontario, Canada
Laid down the foundation for partnership between clients and Original Equipment Manufacturers.

Considering Covid19 Crisis, we quickly developed a platform with Remote Assist for agents to help customers, integrated with Twilio

### Senior Software Engineer @ foodpanda India
Jan 2017 – Jan 2019 | Gurgaon, India
Worked on LAMP stack (Linux, Apache, MySQL, PHP), NodeJs along with Docker, GIT, AWS, JIRA
and Asana.
Integrated various third-party APIs (restaurants) for placing and managing orders.

### Senior Software Engineer @ ShopClues
Jan 2016 – Jan 2017 | Gurgaon, India
Using LAMP stack (Linux, Apache, MySQL, PHP) and Agile methodology (JIRA)
Create and maintain services for merchants and internal team to create catalog of products.
Storing and managing this huge data in database, optimising queries and refactoring legacy code.
Creating and optimizing phalcon based SOA APIs.
To catch and fix the issues based on patterns.
Enhancing the security, reliability and scaling of the system.

### Software Developer @ Info Edge India Ltd
Jan 2014 – Jan 2016 | Noida Area, India
Worked on LAMP stack (Linux, Apache, MySQL, PHP)
To create and maintain database driven and dynamic webpages.
Worked on crons for generating reports/ business MIS and maintaining database.
Creating and maintaining web modules for internal stake holders (product/operations/sales/marketing) and handling all user generated content.
Hands on experience on Codeigniter, MVC framework, DDD, Aggregator splitter pattern, SVN, Jquery, javascript, memcache.
Working on JIRA, agile tool for project management and issue tracking. (SCRUM methodology). 
Preventing SQL injection and Query Optimization on day to day basis. Fixing db errors, js errors, exceptions, cron failures, high memory pages, slow queries. Decreasing page load time and maintaining high Google page speed score.


## Education
### Bachelor’s Degree in Information Technology
Malaviya National Institute of Technology Jaipur
Jan 2010 – Jan 2014


## Contact & Social
- LinkedIn: https://linkedin.com/in/nikita-malik-64271210b

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Source: https://flows.cv/nikitamalik
JSON Resume: https://flows.cv/nikitamalik/resume.json
Last updated: 2026-03-22