# Nikki Erika Riser > Software Engineer MTS at Salesforce Location: San Diego, California, United States Profile: https://flows.cv/nikkierikariser ## Work Experience ### Software Engineer MTS (Remote) @ Salesforce Jan 2020 – Present | San Diego, California, United States Promoted to Software Engineer MTS in November 2020. Worked remotely in SF Bay Area until September 2022. Working remotely in San Diego since October 2022. ### Senior Implementation Engineer (Remote) @ Salesforce Jan 2020 – Jan 2020 | San Francisco Bay Area Evergage was acquired by Salesforce in February 2020. Promoted to Senior Implementation Engineer in March 2020. Worked remotely in SF Bay Area. ### Solutions Engineer (Remote) @ Evergage Jan 2019 – Jan 2020 | San Francisco Bay Area Became a remote employee in SF Bay Area in May 2019. Responsibilities: • Lead campaign developer, building marketing campaigns in JavaScript, TypeScript, and HTML/CSS for several multi-million dollar clients, including high stakes pilots with short turnarounds. • Contributor to the next generation campaign and templating system from within the Client Operations team, assisting the Product Engineer team • Lead technical training sessions for clients on campaign development best practices (over video conference and screen share calls) • Write custom API integrations in JavaScript using jQuery & regular expressions to capture and sync data into Evergage’s CDP system for clients • Train new team members via shadowing, one-on-one training sessions, and pair coding • Write internal documentation to share my know-how on a regular basis About the company: Evergage was named a Leader in Gartner’s first-ever Magic Quadrant for Personalization Engines. Only Evergage’s real-time personalization and interaction management platform delivers The Power of 1, enabling companies to transform the dream of 1-to-1 engagement, across channels, into reality. Combining in-depth behavioral analytics and advanced machine learning with data from existing sources, Evergage empowers businesses to gain a comprehensive view of each one of their customers and prospects, and activate that data to deliver maximally relevant, individualized experiences during key moments of interaction across the customer journey. ### Solutions Engineer @ Evergage Jan 2018 – Jan 2019 | Somerville, Massachusetts Promoted to Solutions Engineer in November 2018. Responsibilities: • Lead campaign developer, building marketing campaigns in JavaScript, TypeScript, and HTML/CSS for several multi-million dollar clients, including high stakes pilots with short turnarounds. • Main contributor to the next generation campaign and templating system from within the Client Operations team, assisting the Product Engineer team • Lead technical training sessions for clients on campaign development best practices (over video conference and screen share calls) • Write custom API integrations in JavaScript using jQuery & regular expressions to capture and sync data into Evergage’s CDP system for clients • Train new team members via shadowing, one-on-one training sessions, and pair coding ### Web Personalization Developer @ Evergage Jan 2017 – Jan 2018 | Somerville, Massachusetts Responsibilities: • Develop marketing campaigns in HTML, CSS, and JavaScript on clients’ websites. • Write custom API integrations in JavaScript using jQuery & regular expressions to capture and sync data into Evergage’s CDP system for clients • Train new team members via shadowing, one-on-one training sessions, and pair coding. • Investigate and address technical issues raised by client support tickets Projects: • Built data dashboards with Tableau to demonstrate Evergage insights into e-commerce data to potential million dollar clients, working closely with fellow Business Intelligence Data Analysis members (CTO, data scientists, and software engineers). ### Web Development Immersive, Graduate @ General Assembly Jan 2017 – Jan 2017 | Greater Boston Area GA’s WDI course is a 12 week, 600+ hour full-stack web development boot camp. Designed and built full-stack web applications using the latest front- and back-end languages, frameworks, tools, and methodologies including: HTML5, CSS3, Sass, Javascript, jQuery, AJAX, Ember.js, Handlebars, PostgreSQL, Ruby, Ruby on Rails, Express.js, Node.js, MongoDB, Mongoose, Git, and Github. Implemented RESTful routes. ### Client Data Analyst @ Rakuten Intelligence Jan 2015 – Jan 2016 | San Mateo, CA Formerly Slice Intelligence Slice is an independent, wholly-owned subsidiary of Rakuten, specializing in market research. Responsibilities: • Hypothesize, identify, analyze, and interpret trends or patterns in complex data sets to support our sales, marketing, and analytics efforts • Develop consumer insights such as wallet share, loyalty and switching behavior, pre and post-subscription behavior, and pricing • Prepare market research products on Tableau to be delivered to million-dollar clients • Support new business development initiatives by presenting market and consumer insight to C-class and senior executives of Rakuten (parent company), Slice, and Ebates. Tasks: • Data-mine by writing queries in SQL via Microsoft SQL server • Visualize data using Tableau About the Company: With a panel of 4 million online shoppers, Slice Intelligence provides market research products and custom analytics solutions that offer insight into consumer spending behavior across all online retailers. By extracting granular information at the product item level from our aggregated and anonymized e-receipts linked to our Slice package tracking app, Slice Intelligence delivers an on-demand measurement of online commerce data pulled directly from the largest panel of shoppers in the industry. Clients include the world’s leading retailers, manufacturers, and market research agencies. ### Business Strategy Data Analyst @ Rakuten Jan 2015 – Jan 2015 | Tokyo, Japan Business Strategy Data Analyst in the Japan outbound e-commerce travel business. Responsibilities: • Extract sales data with SAP Business Objects database and organize using Excel and Tableau • Formulate hypothesis-driven analyses in Excel and Tableau to identify areas for improving sales performance • Present and communicate findings to key stakeholders with visual representations of data via Tableau and PowerPoint • Generate a suite of sales and financial reports in Excel, enabling business managers to track business performance Projects: • Designed and created two Tableau visualization dashboards used by stakeholders and sales teams around the globe to track business performance ### Account Manager - International Sales Division @ Rakuten Jan 2012 – Jan 2015 | Tokyo, Japan Account Manager in the Vietnam Division of the Japan outbound e-commerce travel business of Rakuten, Inc. Responsibilities: • Develop strong partnership with hotel managers (GM, DOSM, SM, and E-commerce managers) from over 50 hotels of 4 and 5-star quality hotels in Vietnam, including world luxury chain 5-star hotels • Meet or exceed personal gross booking and advertisement sales quotas • Travel to Vietnam once every 2 to 3 months for business trips to visit hotel managers • Monitor hotels’ key performance indicator (KPI) data to optimize marketing and sales strategies for hotels • Negotiate for competitive added-value deals and special offers to ensure attractive value proposition for customers • Train client hotels' e-commerce managers on Rakuten's tools and system Projects: • Acquired 80 new contracts with 3 and 4-star hotels in Vietnam alongside two project team members • Held training lectures for over 100 client hotels in Vietnam on Rakuten’s tools and system • Emceed for an annual conference hosted by Rakuten Travel for 2 consecutive years Achievements: • Increased total gross booking sales for then over 70 4-star hotels by over +250% YOY on average for 2 months consecutively compared to the team’s average of +49% YOY for the Vietnam branch • Exceeded monthly advertisement sales quota at 260% achievement rate on average for 5 consecutive months, accounting for 51% of team’s total monthly advertisement sales on average • One of my 4-star client hotels received the 3rd and 2nd prize awards at an annual conference held by Rakuten Travel for 2013 and 2014 respectively, for the highest number of rooms booked (64% YOY growth) and highest booking sales in Ho Chi Minh City out of both 4 and 5-star hotels ### Sales and Sales Management Intern @ Mercedes-Benz of Long Beach Jan 2011 – Jan 2011 | Long Beach, California • Managed and electronically submitted new and used car sales reports to Mercedes-Benz USA daily • Wrote advertisements for each pre-owned Mercedes-Benz car on the dealership’s website • Prepared new cars for pre-delivery car inspection by managing the dealership’s inventory database • Appointed the inventory manager’s position and executed his daily duties for a week during his absence ### Media and Public Relations Intern @ United Television Broadcasting Systems, Inc. Jan 2010 – Jan 2010 • Sent press-release information to several media companies in Hawaii (television, newspaper, radio, magazine, etc) to request for the promotion of UTB’s new documentary film released in theaters of Honolulu, Hawaii • Translated from Japanese to English the synopsis and taglines of movie covers ### Cashier @ TJ Maxx Jan 2009 – Jan 2009 | Tustin, California • Acknowledged for having the 3rd highest number of TJX Credit Cards applied for by customers in the store • Innovated new ways of encouraging customers to sign up for the TJX Credit Cards each week ## Education ### Bachelor of Science (B.S.) in cum laude, Management Science UC San Diego ## Contact & Social - LinkedIn: https://linkedin.com/in/nikkiriser - Website: https://nriser.github.io/portfolio/ - GitHub: https://github.com/nriser --- Source: https://flows.cv/nikkierikariser JSON Resume: https://flows.cv/nikkierikariser/resume.json Last updated: 2026-03-29