End Client: Caterpillar

• Led the end to-end design of Caterpillar’s Work Order feature, streamlining technician workflows and

boosting monthly active users through scalable, user centric solution

• Redesigned the Homepage of the primary product to provide a bird’s-eye view of individual features, with customizable drag-and-drop cards for a personalized experience

• Redesigned a No-code/Low-code Enterprise Management Platform by integrating an AI Chat Bot feature, establishing a clear vision for improvement, and guiding the team towards its achievement

• Streamlined processes, empowered users to achieve their goals more efficiently, and reduced UI complexity by eliminating 40% of extraneous elements, thereby enhancing clarity and facilitating informed decision-making

• Improved Project and Page creation workflows of a No-code/Low-code platform by incorporating an AI Chat Bot, user-centered design principles, and leveraging insights from user feedback and analytics tools such as LogRocket and FullStory, resulting in a 37% increase in overall efficiency

• Accelerated task completion time by 67%, significantly streamlining user interactions and boosting productivity

• Collaborated with CPO and engineers on company strategy to design solutions for high-impact problems faced by fleet managers and drivers; ensuring holistic design practices that support WCAG guidelines

• User behavior analysis showed a 53% decrease in assistance calls, a 73% increase in user comfort, which led to an increase in on-time delivery by 68%, after the implementation of the Driver Training Program design

• While interacting with user groups during one of the trade shows, identified the challenges when it comes to assigning the loads to the drivers

• For the identified problem, launch of the Dispatcher feature in the existing Fleet Management System of TruckX, led to a gain of 13% in new users after the launch

• Worked on improving task completion efficiency of the Driver App of TruckX by conducting usability testing studies with drivers and creating new designs, an implementation which resulted in a 61% reduction in task completion time and a 73% reduction in complaint rates