Resolved 5000+ tickets with a 96% resolve rate assisting students, faculty and retirees with debugging technical issues via email, phone and Remedyforce (Salesforce) in regards to software, accounts, operating systems, etc.

Contributed to the open-source CrazyFlie control software using C++ and Python in order to accurately manipulate tiny drones for rescue missions and various other applications.

Mentored over 200 students in Algorithms and Complexity, explaining the challenging concepts of fundamental algorithms and data structures as well as their runtime complexities to ensure fast and efficient code.