Crusoe is a late-stage startup and industry’s first vertically integrated AI infrastructure provider utilizing clean energy sources.

Responsibilities:

• Design AI cloud infrastructure capabilities across compute, network, storage and orchestration for small digital native businesses, enterprise customers and internal teams including SREs and CS

• Design unified interfaces across UI, API and CLI for cloud engineers to visualize, configure, optimize and manage spend on cloud infrastructure

• Design managed inference experiences through an AI studio on top of IAAS capabilities

• Manage a team of great product designers

Woolworths Group (dubbed "WalMart of Australia") is the largest retail supermarket chain across Australia and New Zealand, with 200K+ employees, $40B+ revenue and 1400+ stores.

Responsibilities:

• Own end-to-end creative vision, strategy and execution for a major $50M budget, 0 to 1 initiative to build a next-generation supply chain platform

• Manage senior product research and design team members

Accomplishments:

• Managed multiple work streams across 8 engineering teams, to release capabilities across functions

• Established a design system, improving design-development productivity by 40%

• Directed user research projects resulting $1M+ in development and opportunity costs

• Introduced decision-making frameworks and HCD playbook that is adopted by over 100 designers

• Partnered with senior leadership to define a 5-Year Technology Strategy and uncover $75M ROI opportunities through research and design

ADP is a global provider of payroll services and HCM applications

Responsibilities:

• Lead a team of designers spanning across Australia, New Zealand, India and China

• Design 5+ independent HR and Payroll B2B products for 1M+ users across APAC region

• Support executive leadership with explorations of emerging technologies like AWS, AI/ML, VUI, etc.

Accomplishments:

• Delivered HR/Payroll B2B products, reducing revenue leakage by 15% and raising NPS by 13 points

• Led implementation of global UX strategy in APAC including aligning KPIs, design systems, standards and guidelines

• Established research practice by creating company-wide personas, customer panel, product analytics and feedback channels

VSP Global is the largest vision insurance company in US and a provider of practice management softwares (admin and SaMD) for vision clinics.

Responsibilities:

• Lead research and design across SMB and enterprise suite of products across clinicians and patient experiences

• Create omni-channel experiences across practice management software, EHR, insurance integration, custom website builds and partner integrations

Accomplishments:

• Delivered a new SaaS platform to migrate 3000+ customer accounts, exceeding 85% retention target

• Designed new point-of-sale (POS), order management and claims processing workflows, increasing engagement and reducing losses

• Represented UX at cross-country trade shows, scaled the design team, and evangelized UX at C-level