Melbourne, Victoria, Australia
Woolworths Group (dubbed "WalMart of Australia") is the largest retail supermarket chain across Australia and New Zealand, with 200K+ employees, $40B+ revenue and 1400+ stores.
Responsibilities:
• Own end-to-end creative vision, strategy and execution for a major $50M budget, 0 to 1 initiative to build a next-generation supply chain platform
• Manage senior product research and design team members
Accomplishments:
• Managed multiple work streams across 8 engineering teams, to release capabilities across functions
• Established a design system, improving design-development productivity by 40%
• Directed user research projects resulting $1M+ in development and opportunity costs
• Introduced decision-making frameworks and HCD playbook that is adopted by over 100 designers
• Partnered with senior leadership to define a 5-Year Technology Strategy and uncover $75M ROI opportunities through research and design