♦ Defined the UX for three core agent templates (Service agent, Sales Development, Sales Coach),

which together accounted for 80%+ of early agent creation activity, validating MVP scope

decisions.

♦ Conceptualized and shipped key stages of the Data Library Studio, enabling agents to securely

access enterprise data and improving response grounding accuracy while reducing manual

configuration effort by ~80%, simply upload files and get your agent going.

♦ UX strategy for multi-language support, for 40+ new locales in AMER, EMEA and LATAM regions

contributing to TAM expansion for Agentforce platform.

♦ Led end-to-end design for Agent Builder MVP, reducing time to first agent creation to under

10–15 minutes and achieving a 70–85% first-time setup success rate through guided flows

and opinionated defaults.

♦ Designed a unified conversational platform to power customer engagement across Salesforce,

spanning marketing, sales, and service use cases.

♦ Led design of scalable messaging components across channels including Email, WhatsApp,

and SMS, such that businesses can target customers through omni channel messaging.

♦ Led the end-to-end redesign of the Wish Fashion experience, from concept to launch.

♦ Introduced new discovery features including shoppable video and collaborative group

shopping, resulting in a 20% increase in user retention.

♦ Conducted foundational research on product discovery and item detail experiences, identifying

key friction points and optimization opportunities across the shopping journey.

♦ Led UX initiatives that helped Salesforce Support save $1.2 million in costs related to Salesforce Known Issues support cases.

♦ Conceptualized case deflection strategies using a conversation design framework, real-time updates via Slack App, and embedded search solutions in collaboration with the Salesforce Search team.

♦ Partnered with three cross-functional teams over the summer to conduct in-depth research and deliver comprehensive design solutions.