# Niteesh Reddy

> ServiceNow Developer at Work4Flow | ITSM Expert | API Integrations & Workflow Automation | Certified CSA & AWS Cloud Practitioner

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/niteesh

ServiceNow Developer with 3 years of experience delivering ITSM solutions across Incident, Problem, Change, and Request modules. Skilled in Flow Designer, Service Catalog design, scripting (Business Rules, Client Scripts), and REST/SOAP API integrations to streamline workflows. Adept at aligning configurations with ITIL best practices and driving enterprise-wide automation. Experienced in cross-functional Agile collaboration to deliver scalable, user-focused solutions. Actively seeking ServiceNow Developer roles to contribute to impactful digital transformation initiatives.

## Work Experience
### ServiceNow Developer @ Work4Flow
Jan 2025 – Present

### ServiceNow Developer @ CipherStream
Jan 2024 – Jan 2025
•Designed and implemented custom solutions across ITSM modules (Incident, Change, Problem, Request), boosting workflow efficiency by 30%.
•Developed and maintained Script Includes, Business Rules, REST APIs, and Scheduled Jobs to support complex integrations and backend logic.
•Built and enhanced multiple Service Catalog items with multi-step workflows and approval chains using Flow Designer and Subflows.
•Conducted regular compliance reviews to ensure ITSM module configurations met university policies.
•Integrated external systems with ServiceNow via REST/SOAP APIs, increasing data sync reliability by 40%.
•Created dynamic dashboards and performance analytics to monitor ticket volume, SLA adherence, and agent productivity
•Collaborated with cross-functional teams to implement UI Policies, Data Policies, and ACLs, enhancing data security and form behavior.
•Led UAT sessions and defect triage meetings during sprint cycles, achieving 95% first-pass success rate on production releases

### ServiceNow Admin @ USTECHSYSTEM
Jan 2024 – Jan 2024
•Managed and configured core ITSM modules including Incident, Problem, Change, and Request Management to align with ITIL best practices.
•Managed user, group, roles, ACLs, and automated onboarding using Flow Designer.
•Maintained and monitored Service Catalog items, RITMs, and workflows.
•Created and maintained UI Policies, Business Rules, Client Scripts, to enforce data integrity and improve UX.
•Participated in regular instance health checks, across development, test, and production environments.
•Generated customized reports and dashboards for department heads, improving visibility into SLA compliance and ticket backlog metrics.

### Associate Engineer @ Brane Enterprises Pvt Ltd
Jan 2021 – Jan 2022 | Hyderabad, Telangana, India
•Designed and developed software applications on low-code/no code platform (nslhub) for customers across various industries( Tech industry, Law enforcement industry, Healthcare industry).
•Developed key functions such as KPI metrics measurement, dashboard generation and overall report creation in the format compliant with regulatory requirements and Good Manufacturing Practices (GMP) rules.
• Benchmarked competitive UX/UI solutions to understand the status-quo and set internal targets and strategy for intuitive UX/UI platform development.
• Spearheaded multiple diverse B2B and B2C projects, employing agile methodologies and innovative no-code solutions to digitalize business processes at a remarkable pace.
•Collaborated seamlessly across an 850+ leader organization, engaging with stakeholders from engineering, UI/UX, and testing teams to ensure holistic project success.
•Innovatively promoted no-code development, transforming business flows 10 times faster while delivering professional services.
•Reduced product backlog by 83% in 2.5 months through agile project management and JIRA workflows.
•Built KPI tracking, dashboard, and GMP-compliant reporting modules for regulated environments


## Education
### Master's degree in Computer Science
University of Dayton

### Bachelor of Technology - BTech in Computer Science
GITAM Deemed University


## Contact & Social
- LinkedIn: https://linkedin.com/in/niteeshreddy6

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Source: https://flows.cv/niteesh
JSON Resume: https://flows.cv/niteesh/resume.json
Last updated: 2026-04-10