• Developed backend components for Freshdesk customer support SaaS platform using Django and PostgreSQL, supporting enterprise healthcare clients including hospitals and medical practices.
• Designed and implemented REST APIs for customer data management, ticket automation, and reporting workflows enabling
seamless integration with third-party CRM and EHR systems.
• Built HIPAA-compliant data handling features ensuring secure PHI management, implementing field-level encryption, audit logging,
and role-based access control.
• Created React.js frontend components for ticket management interface with real-time updates using WebSockets, improving agent productivity by 20%.
• Engineered data validation and processing pipelines using Python, Pandas, and NumPy to handle large volumes of client-generated records, reducing data inconsistencies by 40%.
• Integrated third-party APIs including Twilio for SMS notifications, SendGrid for email, and Stripe for billing using OAuth 2.0 and JWT authentication mechanisms.
• Collaborated with DevOps team to implement CI/CD pipelines using Jenkins and GitLab CI, reducing deployment time from 2 hours to 30 minutes. Participated in Agile ceremonies including sprint planning and retrospectives.