Laid the technical foundations for the company’s pivot towards an AI-powered CX platform, resulting in 5-to-6-figure contracts from unicorns, such as Deel, Loom, and Ramp, by implementing enterprise-specific asks.

Introduced a new server architecture using RabbitMQ and Redis, increasing stability and total uptime.

Shipped full-fledged features, such as analytics dashboard, ETL data pipelines, and workflow builders.

Joined weekly meetings with enterprise CX teams to implement strategies to improve deflection rates.

Education

Duke University

Experience+

Education

Bachelor's degree