Led business growth through design experiences and developed a UX improvement roadmap for TrustCloud’s Compliance and Risk Management tool
• Delivered of 15+ new features and 40+ improvements across the platform.
• Built features for the platform to meet GRC (Governance, Risk, and Compliance) and customer revenue generation needs.
• Most recently led the design and implementation of AI-driven risk management and compliance solutions to reduce time spent on GRC related workflows.
• Led design and development of Slack and HTML/CSS email notifications for compliance and risk management tasks, boosting customer engagement for Slack by 60%.
• Product-managed the development of a task management tool which increased product engagement by 15% within four weeks.
• Reduced latency in key workflows by 13+ seconds through UX improvements and enhancing overall user experience.
• Improved user onboarding flows which reduced onboarding to less than 2 minutes and reduced friction based on collected user feedback.
• Developed business intelligence with reporting and impact dashboards