• Led end-to-end research plans, executing 50+ user interviews, card sorts and usability studies to deliver ongoing generative and evaluative insights that helped build digital supply-chain enterprise apps and dashboards.

• Empowered key account managers with 3x faster access to 6 core business KPIs and customer performance insights that helped streamline critical business workflows across 5 geographies by transforming 10+ fragmented user journeys into one consolidated solution.

• Influenced a discreet and ergonomic experience within given technical constraints for a wearable healthcare device (insulin pump) by prioritizing patient-centricity through trust, safety and comfort in the CMF and interaction design direction of the product – shaped by qualitative insights from desk research, product benchmarking and user flow mapping.

Drove a 20% increase in webinar participation by introducing accessible, interactive elements on the institute’s website to highlight event information.

• Expanded the scope of a business communications template to global adoption by designing customizable features that could cater to diverse client needs and flaunt Accenture’s digital transformation capabilities.

• Led the UX research and design activities for Milaap's Loan Management System app.

• Refined user journeys for 3 primary user segments by identifying key goals, pain points and opportunities within the loan creation and management process.

• Conducted in-depth qualitative research through user interviews, ethnographic studies and usability testing to translate findings into actionable insights and intuitive design solutions.

• Developed high-fidelity designs using Agile ways of working to drive effective collaboration, ensure timely project delivery and seamless implementation of UI assets.