Organizing Tester Dashboards

Documenting incoming data & managing excel formulas

Analyzing usability trends & organizing them into easily submitted cases for Product teams

Vetting & scheduling candidates for upcoming Beta waves Testing

Recorded results from live door to door street testing of Beta Coin users.

Test data for analysis by hardware and product teams

Communicated & educated merchants on Coin Customer Support

Managed customer support cases including refunds, CYC, explaining basics of account

Mastered Zendesk as a tool to respond to customers

Adapted messaging to fit unique situations experienced by unique user cases

Crafted diplomatic messages to placate noisy social people acting as

Assisted in identifying holes/QC in CS workflow Hardware

Operating laser machine to engrave names and drill firmware holes

Flashing appropriate releases of firmware for specific users

PCBA visual inspection

Epoxy Dispense using manual Time/Pressure machine

Bare Die placement using semi automated pick&place

Visual checks of component Alignment

Dam & Fill process experience with Time/Pressure machine

Operated Hesse Bj820 wire bonding machineQA/QC

Preparing Coins for QC testing by syncing cards to them

Running Coins through the Reader Lab to test product quality

Compiling and analyzing Reader Lab test results