Driving AI Supportability & Scalability | Conversational AI & Chatbot Models | Cross-Functional Leadership

• Enhance Microsoft’s multi-modal platform by leading AI supportability improvements across operations, engineering, and business teams.

• Develop and implement SOPs, proof of concepts, and AI-driven solutions for Conversational AI and chatbot models.

• Translate complex business requirements into actionable technical strategies for engineering teams.

• Lead focused design initiatives to improve customer support experiences and AI model performance.

• Manage new market initiatives, oversee escalations, and drive risk mitigation strategies for platform reliability.

Managing projects with regards to AI/ML, Copilot, Topic modeling and conversational AI deep neural network launch platforms. Robust skills in analysis, and technical strategy. Strategically designing, executing, and aligning projects with IT goals and business processes. Proficiency in Azure OpenAI, GPT-3, and NLU frameworks, ensuring seamless integration and stakeholder communication. Adeptly managing project scope, objectives, timelines, and resources while optimizing performance for users. Driven by emerging tech exploration, leading collaboratively while working with several cross functional teams with a solutions-focused drive.

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Program Manager working on the aspect of Data Engineering focusing on the global buying UI/UX experience for countries in the EMEA and APAC region. Lead the project management activities for end-to-end delivery in close collaboration with the product, tech and business teams. Identifying the opportunity areas and helping build scalable solutions to drive great user experience.

Projects while working with the AI ChatBot Designers and Dialogue flow design team while researching, planning and executing different types of design activities such defining user flows, creating mockups, and prototypes across multiple platforms (including web and mobile)