# Niti S. > Technical Product/Program Manager (AI/ML/Chatbot/Prompt Engineering) Driving AI integration, scalability & supportability | Data insights |SOPs & Proof of Concept, expansion initiatives. Location: San Francisco Bay Area, United States Profile: https://flows.cv/nitis At Microsoft, leading AI-driven initiatives with over two years of experience as a Technical Product Manager, specializing in Conversational AI, chatbot models, and cross-functional collaboration. Focused on enhancing supportability and scalability for multi-modal platforms, the team develops SOPs, proof of concepts, and technical strategies that bridge business needs with engineering solutions. Adept at managing risk mitigation, new market initiatives, and platform reliability, the group leverages expertise in Azure OpenAI, GPT-3, and NLU frameworks to deliver scalable and impactful solutions. Passionate about transforming complex challenges into actionable strategies, fostering innovation, and driving alignment across diverse stakeholders. ## Work Experience ### Technical Program Manager (AI/ML/Chatbot/Prompt Engineering) @ Microsoft Jan 2023 – Present | San Francisco Bay Area Driving AI Supportability & Scalability | Conversational AI & Chatbot Models | Cross-Functional Leadership • Enhance Microsoft’s multi-modal platform by leading AI supportability improvements across operations, engineering, and business teams. • Develop and implement SOPs, proof of concepts, and AI-driven solutions for Conversational AI and chatbot models. • Translate complex business requirements into actionable technical strategies for engineering teams. • Lead focused design initiatives to improve customer support experiences and AI model performance. • Manage new market initiatives, oversee escalations, and drive risk mitigation strategies for platform reliability. ### Project Delivery Manager @ Microsoft Jan 2023 – Jan 2024 | San Francisco Bay Area Managing projects with regards to AI/ML, Copilot, Topic modeling and conversational AI deep neural network launch platforms. Robust skills in analysis, and technical strategy. Strategically designing, executing, and aligning projects with IT goals and business processes. Proficiency in Azure OpenAI, GPT-3, and NLU frameworks, ensuring seamless integration and stakeholder communication. Adeptly managing project scope, objectives, timelines, and resources while optimizing performance for users. Driven by emerging tech exploration, leading collaboratively while working with several cross functional teams with a solutions-focused drive. ### Vendor Project Manager @ Quisitive Jan 2023 – Jan 2023 | San Francisco Bay Area Your leading Microsoft Cloud integration and product development partners. With our proven technology solutions and products, we drive innovation, efficiency and thrive in the cloud platform products. ### Program Manager - Localization, Data Engineering @ eBay Jan 2022 – Jan 2023 | San Francisco Bay Area Program Manager working on the aspect of Data Engineering focusing on the global buying UI/UX experience for countries in the EMEA and APAC region. Lead the project management activities for end-to-end delivery in close collaboration with the product, tech and business teams. Identifying the opportunity areas and helping build scalable solutions to drive great user experience. ### Chatbot Designer/ UI UX Data Engineering @ Google Jan 2021 – Jan 2022 | San Francisco Bay Area Projects while working with the AI ChatBot Designers and Dialogue flow design team while researching, planning and executing different types of design activities such defining user flows, creating mockups, and prototypes across multiple platforms (including web and mobile) ### Localization Project Manager / Global Experience @ LinkedIn Jan 2021 – Jan 2022 Lead the efforts end to end while coordinating the new global language launch at LinkedIn for Hindi LinkedIn impacting 600 million+ users worldwide. ### Data Migration Administrator @ Instacart Jan 2021 – Jan 2021 | San Francisco Bay Area Develop and run reports and analyze data, manage data entry, data extraction, data quality initiatives, and other data related activities. Responsible for leading wing to wing processes for data analytics, working with key staff to understand data needs and develop actionable insights, as well as improve current practices. ### GIS, AI, ML Curator @ Apple Jan 2020 – Jan 2021 | Cupertino, California, United States Contract Via RWS Moravia) May 2020- Jun 2021 ML/Metadata/Targeted training and AI Virtual assistant product programs completed (Siri interactive model, HomePod, Apple Maps, Music, and more). Updating team status and project portfolio on Quip docs and merging info with other OS platforms and shared-drive documents. Team Coordination: Updated team status and project portfolio on Quip, merged info with OS platforms, and shared drives. Performance Tracking: Used Confluence to track team and tester performance, goals, and objectives. Data Analysis: Evaluated data from major mapping platforms for Apple Maps, validated coordinates, and cross-verified POI data. Digital Assistants: Extensive work with home-based and handheld digital assistants in correlation to the Map application. Stakeholder Management: Established and maintained relationships with customers, vendors, stakeholders, and executive leadership. Data Quality: Evaluated data quality, identified high-level trends, performed usability testing, and provided feedback. Crowdsourcing: Analyzed large data sets, identified patterns, and performed user study reviews. ### Data Quality/ AI ML CV Data @ Nuro Jan 2020 – Jan 2020 | Mountain View, California, United States •Quality review of third-party mapping data and check for its conformance with the mapping and tooling guidelines Lead analyst for the offshore team on multiple projects. Edge Case analysis. Collaborate with engineering teams and vendors to curate, audit, and deliver high-quality data at scale. Senior scriber for team sync-ups and updating team performance and project projectiles for the sprint goals. •Projects to create metadata/training data/test data Extensive workflow handled working on VM WARE Ubuntu/Linux/Unix platform for configuring and updating large data files. Setting up peripheral devices (Bluetooth speakers, headsets, printers, and other devices) Set up mail directory listing for new hires joining the team. Troubleshoot connected network device issues and fixes. •Collaborating w/ several engineering teams to create quality metrics, and drive high-quality work Data curation/annotation to provide high-quality labels to train AI/ML models. Third-Party Vendor tasks. QA Analysis. •Support, develop, and improve data labeling workflows for deep neural networks. Provide feedback for tool improvement. Use the Autopilot engineering labeling/mapping interface while performing annotation tasks. ### Business Data Analyst / Linguist @ Apple Jan 2018 – Jan 2020 | Cupertino Responsible for establishing L10n quality standards and managing production quality for multiple language variants across several cross functional platforms. Working in an autonomous way, processing data analytic tasks with data at scale. ### Redemption & Judgement Coordinator @ MTC Federal Credit Union Jan 2016 – Jan 2017 | Greenville, South Carolina Area ### AR Coordinator @ Georgia's Own Credit Union Jan 2011 – Jan 2013 | Greater Atlanta Area ### Member Solutions Analyst @ Michigan First Credit Union Jan 2009 – Jan 2011 | Greater Detroit Area ### Loss Mitigator (Formerly Flagstar Bank) @ PNC Jan 2009 – Jan 2009 | Greater Detroit Area ### Judgment Legal Services Coordinator @ Stillman Law Firm Jan 2007 – Jan 2008 | Greater Detroit Area ### Recovery /Risk Mgmt Coordinator @ HSBC Jan 2002 – Jan 2006 | Greater Detroit Area ### Senior Financial Services Representative @ Verizon Jan 2000 – Jan 2002 | Tampa ### Insurance Adjuster @ Allianz Jan 1999 – Jan 2001 | Tampa, Florida ## Education ### Bachelor of Arts - BA in Public Administration Panjab University ## Contact & Social - LinkedIn: https://linkedin.com/in/programprojectmanagernitisharma --- Source: https://flows.cv/nitis JSON Resume: https://flows.cv/nitis/resume.json Last updated: 2026-04-13