# N. Jenny Hwang

> Director of Research at GitHub

Location: San Francisco, California, United States
Profile: https://flows.cv/njennyhwang

I’m a Design researcher, strategist, and foresight practitioner looking to foster positive impact through design. With a background in Psychology, Marketing, Theatre, and  Human-Centred Design, I leverage design-thinking and strategic foresight skills to help organizations solve complex business/societal problems and plan for multiple future scenarios. 

My career path has had some pivots and changes, but at the core of it all, all my varying interests are about people and humanity. What I love is understanding why people do what they do through a creative framework.

## Work Experience
### Director of Research @ GitHub
Jan 2026 – Present | San Francisco Bay Area
Leading the User Research team at GitHub in reimagining GitHub as an agentic development platform

### Director of Research (Interim) @ GitHub
Jan 2025 – Jan 2026 | Toronto, Ontario, Canada
Leading the User Research team at GitHub

### Staff UX Researcher @ GitHub
Jan 2023 – Jan 2025 | Toronto, Ontario, Canada
Leading Strategic AI research across GitHub Copilot and Security

### Instructor - UX Design @ York University
Jan 2024 – Present | Toronto, Ontario, Canada

### Instructor, Design Thinking, UX Design @ BrainStation
Jan 2021 – Jan 2024 | Toronto, Ontario, Canada

### Staff Product Researcher @ Shopify
Jan 2022 – Jan 2023 | Toronto, Ontario, Canada
- Led qual/quant research initiatives across five different product areas, from ideation to prototype testing, while identifying cross-portfolio opportunities with Product leaders and VPs
- Facilitated co-creation workshops between merchants (users) and stakeholders to co-design the “future of merchant relationships” and set strategic visions across Design, Product, Eng, and Marketing
- Coached and levelled up the research skills of Design, Product, and Research teams to approach business problems without biases and assumptions

### User Research Lead @ IBM
Jan 2020 – Jan 2022 | Toronto, Ontario, Canada
- Lead strategic research projects for Artificial Intelligence, Cloud, Data Offerings
- Conduct research and facilitate workshops on Jobs to be done and Strategic Foresight  
- Run strategic roadmap implementation sessions based on research data

### Senior Design Researcher @ IBM
Jan 2019 – Jan 2020 | Toronto, Canada Area

### Experience Design Researcher @ Wattpad
Jan 2018 – Jan 2019 | Toronto, Canada Area

### UX Researcher @ Wattpad
Jan 2017 – Jan 2018 | Toronto, Canada Area

### Strategist @ McCann Canada
Jan 2016 – Jan 2017 | Toronto, Canada Area

### Strategic Planning Analyst @ McCann Canada
Jan 2015 – Jan 2016 | Toronto, Canada Area

### Merchandiser @ TJX Canada/Winners Merchants International L.P.
Jan 2014 – Jan 2015 | Toronto, Canada Area

### Client Administrator @ Solium
Jan 2013 – Jan 2014 | Calgary, Canada Area

### Market Research Assistant @ McGill University
Jan 2013 – Jan 2013 | Montreal, QC

### Marketing Intern @ Uniiverse
Jan 2012 – Jan 2013


## Education
### Psychology in Marketing
McGill University

### Master of Design in Strategic Foresight and Innovation
OCAD University

### User Experience Design
BrainStation

### Cours de Civilisation Française
Université Paris-Sorbonne


## Contact & Social
- LinkedIn: https://linkedin.com/in/njennyhwang
- Website: https://njennyhwang.squarespace.com

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Source: https://flows.cv/njennyhwang
JSON Resume: https://flows.cv/njennyhwang/resume.json
Last updated: 2026-04-05