Currently freelancing for multiple organizations. Most currently, a San Francisco-based, 160-person, $34M cybersecurity company. Also, mentoring junior designers entering the field.

• Part of a UX Design Team of 7, reported to the UX Design Manager, and was responsible for designing consumer-facing products and enterprise systems, and tools for internal ops teams.

• Owned designing new experiences in the Account Management portion of the cross-platform app to increase self-service enablement and reduce the percentage of manual communications to operations. At launch, Account Management users increased 71% with an average monthly user base of 1,440 YTD.

• Designed and influenced the direction of the Delta admin tool to manage Delta Medallion to support the Wheels Up and Delta Airlines partnership. Designs were delivered within 3 weeks.

• Owned design for internal travel management (booking, planning/building trips, etc.) tool (BlueSky) redesign and design uplift for our member services team to enhance user experience and increase performance, accessibility, simplicity, and efficiency. BlueSky was replacing Atlas’ (member account information management tool) experience with BlueSky’s cloud-based architecture.

• Responsible for updating member-facing app/website to meet new design system standards.

• Created payment resolution and error handling experiences by designing clear pathways for declined payment recovery, enabling members to quickly settle charges without contacting support. This resulted in directly reducing operational communications while improving payment success rates.

• Built a comprehensive billing interface showing purchase activity, payment methods, statements, and transaction details across multiple funding sources (credit cards, prepaid funds) that gave members complete financial transparency and control.

• Created downloadable statement systems organized by payment method with intuitive date selectors, putting complete financial records at members' fingertips while reducing support ticket volume.

• Sole Designer on the team at Kover, building Kover’s consumer and business-facing Return Assurance product with a unique focus on underwriting high-frequency, low-severity risks for multiple e-commerce merchants and platforms from concept to launch.

• Merchant base grew from 0 to 96 merchants in 5 months.

• 24% attach rate during the pilot launch, and merchants saw 5% increase in net sales.

• Cross-functionally collaborated with Co-Founders, CEO, engineers, product managers, and marketing to align on execution and strategy.

• Prioritized projects to coincide with product roadmap.

• Reported to the Head of Product and worked closely with the co-founder, Product, Marketing & Engineering team to design the first mobile app for Amenify.

• App adoption grew from 0 to 500+ downloads.

• Spearheaded the Add-On feature that resulted in a 1.76% conversion rate after it went live.

• Developed a design pattern library to ensure design consistency across teams.

• Heavily contributed to helping the marketing team deliver performant and engaging marketing initiatives, emails, and social media ad experiences.

• Crafted cities and communities search feature to help users find their property.

• Led the background check flow/feature on the app to enhance security for users.

• Created email marketing designs for the Growth team.

• Collaborated with Sales team on design needs.

• Designed acquisition collateral for Pillow, ApartmentJet - both acquired by The Expedia Group in 2018.