Lead design of public-facing website, staff intranet, and online banking for $8B+ company with primary focus on user experience and accessibility. Manage vendor relationships and drive design direction for vendor-managed sites, such as RCU Auto Services and RCU’s mortgage lending portal. Develop and update monthly promotional messages for online and mobile banking as well as eStatement messages. Guide strategic design of Community Fund website development, supporting community department transformation and member growth from 150K to 280K.

Key Achievements:

✯ Fully rebranded both online and mobile banking, renovating visual design and selecting new attention-capturing imagery and color in alignment with high-quality standards.

✯ Improved site speed by 15%, leading to increase in traffic and user engagement.

✯ Subject matter expert on website accessibility (WCAG) standards.

✯ Key stakeholder and subject matter expert on user-centered website redesign including vendor selection, visual design, and knowledge base system integration, enhancing website look and usability.

✯ Planned, designed, and initiated company knowledge base system, interfacing with vendor, drafting and publishing initial cache of articles, and modifying system settings.

• Provide UX and accessibility consulting for organizations seeking to improve usability, inclusivity, and compliance across digital platforms.

• Develop design strategies that support business goals while enhancing customer engagement and retention.

• Partner with clients on accessibility audits, design reviews, and process improvements to reduce risk and expand reach.

• Deliver practical, measurable outcomes through user-centered design thinking and inclusive design practices.

Managed the SCRP website and intranet, adhering to Section 508 standards and ensuring all sites met usability standards.

Member of the Sonoma County ISD committee, a monthly conglomerate of employees across departments committed to keeping the County's technical systems and processes updated and reducing technical debt.

Various direct hire and contract technical recruiter roles for companies such as:

Hamilton Software

PeoplePC

Penguin Computing

STRADA Resources, Inc.

TechSearch

Sourced, interviewed, and placed software and hardware engineers and systems administrators with companies such as Hewlett-Packard, Intuit, and OCLI. Maintained business relationships across industries. Updated the jobs listing on the Penguin Computing website in HTML. Some light sysadmin duties, including OCR of incoming resumes, maintenance of employee database, and server backups at TechSearch.