# Norbert Szmyt > Staff Software Engineer working on building software and teams effectively Location: San Francisco, California, United States Profile: https://flows.cv/norbert ## Work Experience ### Software Engineer @ Gamma Jan 2024 – Present | San Francisco, California, United States ### Staff Software Engineer @ Flexport Jan 2023 – Jan 2024 | San Francisco, California, United States Developing and scaling the platform that manages small parcel packages from origin to customer porch including pricing and purchasing labels, inter-node movements and parcel tracking. Key projects and responsibilities include: - Evolve transportation from a component of fulfillment product into the small parcel platform for 4 product verticals - Built carrier rate caching layer, decreasing latency by 40% and increasing resiliency against load spikes and downstream failures - Managing eng rituals to increase software quality and developer velocity (design docs, testing, monitoring) Working cross org to maintain shared code and promoting development best practices in observability and testing ### Staff Software Engineer @ Shopify Jan 2022 – Jan 2023 | San Francisco Bay Area Technical lead for Shopify Logistics Carrier Network platform, responsible for pricing, purchasing and tracking shipping labels throughout the Shopify logistics network across a diverse set of national and regional carriers. Key projects and responsibilities include: - Breaking out core pricing and purchasing functionality from D2C monolith into carrier network platform - Supporting the scaling of the Parcel product and realigning the technical direction of the team to ensure operational burden is scalable - Ensuring system resiliency for Black Friday/Cyber Monday - Managing the team's best practices for reliability and product lifecycle ### Software Engineer @ Deliverr Inc. (acquired by Shopify) Jan 2021 – Jan 2022 | San Francisco, California, United States Developing microservices to price, purchase and track shipping labels across a vast network of national and regional carriers. Key projects included: - Building the MVP for the new Parcel product - Streamlining the integration of new last mile carriers - Working with Eng manager to introduce/streamline new and existing rituals to match software engineering best practices (design docs, testing, monitoring) - Onboarding and mentoring new engineers ### Software Engineer - Authentication @ Google Jan 2018 – Jan 2021 | Mountain View, CA Keeping users safe by developing a robust platform to authenticate users through low friction methods without lowering the security bar using a large portfolio of authentication challenges, risk analysis and ux research. Responsible for state machine that selects and process authentication challenges for Google sign-in. ### Software Engineer @ Onera, Inc. Jan 2016 – Jan 2018 | San Francisco, CA Developing data pipeline to provide retailers with > 10 million store/product availability recommendations hourly by applying machine learning to real-time consumer transactions. Developed Java API for calculating product-wide performance metrics from customer order data. Owned end-to-end provisioning of data pipeline including Airflow, release management, cloud strategy, cloud provider liaison, and infrastructure provisioning via IaaS + configuration management. Evaluate company and product security posture, drive security improvements and champion good security practices across engineering organization and company Ensure joint success of company and customer through integration improvements, data validation, and product performance troubleshooting. ### IT Engineer @ Cisco Systems Jan 2013 – Jan 2016 | San Jose, CA Platform as a Service Development Designing and developing a hybrid cloud platform as a service (PaaS) that enables self-service creation of fully configured VMs via a parameterized template. Pub-Sub Data Platform Developing data platform architecture to enable developers to push and pull data including VM metrics, application metrics and trending data. In addition designing ETL tooling. Built proof of concept host metric publishing system using Kafka, Cassandra and Collectd ### IT Engineer Intern @ Cisco Systems Jan 2013 – Jan 2013 | San Jose, CA 05/13 - 9/13 Designed and developed a web system for users to provide feedback about IT Services. Throughout the process I collaborated with key stakeholders on feature delivery as well as changes to project definition serving as the primary technical decision maker. 09/13-07/14 Developed a project marketplace web application for interns to connect with project managers based on the common skill needs. ### Undergraduate Research @ Rensselaer Polytechnic Institute Jan 2012 – Jan 2013 | Troy,NY Designed and developed a Django web system for early stage entrepreneurial incubators to track and analyze the progress of entrepreneurial ventures using the MOKR framework and Business Model Canvas as well as metrics measuring activity and collaboration. ### IT Engineer @ Cisco Systems Jan 2012 – Jan 2012 | San Jose, CA Developing a mobile app to navigate employees to their meetings, allow employees to book conference rooms and find their coworkers. ### Software Developer @ Ithos Global Jan 2011 – Jan 2012 | Troy, NY Developing a web interface for non-technical users to migrate database tables from the development server to the production server. In addition configuring the servers to support the web interface. Experience with IIS, Apache, Subversion, and PHP. ### Work Study @ Rensselaer Polytechnic Institute Jan 2010 – Jan 2012 | Troy,NY ### Cashier @ Grade A ShopRite Jan 2008 – Jan 2012 | Waterbury,CT ### Curriculum Development @ EDUCATION CONNECTION Jan 2008 – Jan 2009 ## Education ### Bachelor of Science (B.S.) in Computer Science and Information Technology Rensselaer Polytechnic Institute ### BS in Information Technology and Web Science and Computer Science Rensselaer Polytechnic Institute ## Contact & Social - LinkedIn: https://linkedin.com/in/norbert-szmyt --- Source: https://flows.cv/norbert JSON Resume: https://flows.cv/norbert/resume.json Last updated: 2026-04-11