•Led a high-priority cross-team initiative to achieve 98% 10DLC registration compliance ahead of the deadline, preventing $120K in penalties and service interruptions to our customers, and outperforming similar ISVs.
•Quickly adapted an incomplete registration system to meet urgent compliance requirements and spearheaded a data model redesign that improved system stability, observability, and maintainability.
•Onboarded and mentored engineers new to Ruby on Rails, elevating team code quality and reducing technical debt while meeting tight deadlines.
•Without prior experience in Python/Django, led a team to optimize a high-traffic database query, achieving a six-fold speed improvement that reduced key endpoint latency by 25%.
•Found low effort-high impact opportunities and made changes to reduce load, speed up local development and deployment, improve maintainability and extensibility in parts of the code
•Integrated OpenAI’s API into an existing chatbot framework to automate FAQ handling, reducing human intervention by 20%.
•Led the team’s first development of a service in C# (.NET), drawing on organizational knowledge and quickly upskilling in the framework. Created a reusable template for Kubernetes cron job scaffolding to streamline future projects.
•Provided technical guidance on high-priority issues, such as coordinating data recovery efforts post-incident and creating strategies for cross-domain data synchronization in support of a major company-wide initiative.
