Having extensive experience in graphic design and running a family-based design agency, I laid the foundation for my work ethic of hard work determination, a "getting things done" approach, and going beyond expectations to keep clients happy.
With skills-focused Allied Healthcare training and advanced placement technologies, Carrus helps health systems find, develop, and retain top talent. The multi-layered platform and other powerful tools make filling vacancies and upskilling the current staff easier than ever before. Carrus has been acquired by Penn Foster.
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Improved the product experience of an E-learning platform in close collaboration with engineers, advocating for human-centered design principles
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Accelerated designers' work by creating and maintaining a design system based on MUI, providing fully customizable components in Figma, accompanied with detailed guidelines on how to use them
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Presented and explained design decisions and rationale to stakeholders, effectively articulating design proposals and gathering feedback to achieve consensus and agreement
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Led the design of the Career Portal from start to implementation with keen attention to detail, delivering an elegant and cohesive experience for skilled healthcare professionals
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Identified usability issues and determined user satisfaction with the platform by conducting remote unmoderated usability testing
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Worked closely with product managers to evaluate user requirements and refine the expected outcome of user stories by writing acceptance criteria
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Mentored aspiring team members, helping them develop their skills
Welkin Health is an automated care management platform that facilitates a team-based approach to care for those who treat and manage preventative, follow-up, and chronic conditions.
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Developed a design strategy and led the design of CRM software (a Healthcare portal, a No-code editor, and an Admin console) used daily by 2,000+ customers to care for 350,000+ patients
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Increased client growth by nearly 2x and customer satisfaction by over 37% in 4 months after the launch by improving the user experience of the Care portal by creating a new information architecture and content structure
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Streamlined development processes and maintained consistency by creating and maintaining the company's first design system based on Ant Design
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Gained insight into user problems and business objectives through research (interviews, observations, competitive analysis), and translated them into solutions that exceeded customer expectations, taking into account technical constraints
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Validated design solutions through usability testing to identify and fix confusing or difficult-to-use design elements and get user feedback, conducted Design QA
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Thrived in an agile environment by meeting strict deadlines, adapted to ambiguity by thinking quickly and creatively
Collaborated closely with a UX researcher to define the design direction of an open-source mobile browser-based farm management tool
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Translated complex concepts into user-friendly and accessible designs, from the user flows and wireframes to the mockups and prototypes, ensuring that the app was easy to learn and use for all users
Redica Systems is a data and software company that provides regulatory and quality intelligence to FDA-regulated industries. Redica Systems serves over 200 customers in the pharma, biopharma, medtech, medical device, and food and cosmetics industries, including 19 of the top 20 pharma companies and 9 of the 10 top medical devices companies.
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Increased the efficiency of collaboration between 2 designers and 5 engineers by crafting a component library that reduced development time
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Ensured and maintained a cohesive user experience across a data analytics platform by advocating for visual and behavioral consistency
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Created data visualization and design solutions including user workflow diagrams and high-fidelity wireframes that met both business goals and user needs
