# Olga Bolshchikova > Senior Product Designer at Actionstep Location: Salt Lake City Metropolitan Area, United States Profile: https://flows.cv/olgabolshchikova Having extensive experience in graphic design and running a family-based design agency, I laid the foundation for my work ethic of hard work determination, a "getting things done" approach, and going beyond expectations to keep clients happy. As a product designer, I have over 9 years of experience working on B2B and B2C web & mobile platforms in software, healthcare, fintech, and e-learning. I believe well-designed products can make people feel inspired, admired, and willing to come back for more, resulting in transforming user emotions into tangible business value. Portfolio - https://bolshchikova.com ## Work Experience ### Senior Product Designer @ Actionstep Jan 2024 – Present | United States ### Senior UX Designer @ Penn Foster Group Jan 2021 – Jan 2024 | Scranton, PA, United States With skills-focused Allied Healthcare training and advanced placement technologies, Carrus helps health systems find, develop, and retain top talent. The multi-layered platform and other powerful tools make filling vacancies and upskilling the current staff easier than ever before. Carrus has been acquired by Penn Foster. • Improved the product experience of an E-learning platform in close collaboration with engineers, advocating for human-centered design principles • Accelerated designers' work by creating and maintaining a design system based on MUI, providing fully customizable components in Figma, accompanied with detailed guidelines on how to use them • Presented and explained design decisions and rationale to stakeholders, effectively articulating design proposals and gathering feedback to achieve consensus and agreement • Led the design of the Career Portal from start to implementation with keen attention to detail, delivering an elegant and cohesive experience for skilled healthcare professionals • Identified usability issues and determined user satisfaction with the platform by conducting remote unmoderated usability testing • Worked closely with product managers to evaluate user requirements and refine the expected outcome of user stories by writing acceptance criteria • Mentored aspiring team members, helping them develop their skills ### Senior UX Designer @ Welkin Health Jan 2020 – Jan 2021 | San Francisco Bay Area Welkin Health is an automated care management platform that facilitates a team-based approach to care for those who treat and manage preventative, follow-up, and chronic conditions. • Developed a design strategy and led the design of CRM software (a Healthcare portal, a No-code editor, and an Admin console) used daily by 2,000+ customers to care for 350,000+ patients • Increased client growth by nearly 2x and customer satisfaction by over 37% in 4 months after the launch by improving the user experience of the Care portal by creating a new information architecture and content structure • Streamlined development processes and maintained consistency by creating and maintaining the company's first design system based on Ant Design • Gained insight into user problems and business objectives through research (interviews, observations, competitive analysis), and translated them into solutions that exceeded customer expectations, taking into account technical constraints • Validated design solutions through usability testing to identify and fix confusing or difficult-to-use design elements and get user feedback, conducted Design QA • Thrived in an agile environment by meeting strict deadlines, adapted to ambiguity by thinking quickly and creatively ### UX Designer @ The University of British Columbia Jan 2020 – Jan 2020 • Collaborated closely with a UX researcher to define the design direction of an open-source mobile browser-based farm management tool • Translated complex concepts into user-friendly and accessible designs, from the user flows and wireframes to the mockups and prototypes, ensuring that the app was easy to learn and use for all users • Created a pattern library ### Product Designer @ Redica Systems Jan 2020 – Jan 2020 | Pleasanton, CA Redica Systems is a data and software company that provides regulatory and quality intelligence to FDA-regulated industries. Redica Systems serves over 200 customers in the pharma, biopharma, medtech, medical device, and food and cosmetics industries, including 19 of the top 20 pharma companies and 9 of the 10 top medical devices companies. • Increased the efficiency of collaboration between 2 designers and 5 engineers by crafting a component library that reduced development time • Ensured and maintained a cohesive user experience across a data analytics platform by advocating for visual and behavioral consistency • Created data visualization and design solutions including user workflow diagrams and high-fidelity wireframes that met both business goals and user needs ### Product Designer @ Emergent Technology Jan 2018 – Jan 2020 | San Francisco Bay Area Responsible Gold™ Supply Chain platform tracks the movement of responsibly sourced gold from a mine to a refinery, to a vault. G-Coin is a digital title of Responsible Gold™. • Designed the G-Coin, blockchain B2B wallet and B2C React and web-based wallet, which was built from the ground up, which was launched and is now available for download from Apple Store and Google Play) • Led the design and improved the user experience of the Responsible Gold™ Supply Chain, blockchain B2B Android app and desktop Admin tool, resulting in reducing task completion time by an average of 2 times • Conducted comprehensive user research (interviews, surveys, card sorting, personas, task analysis, storyboards, journey maps) to inform design decisions • Completed usability testing through prototyping to validate that the designs were intuitive and useful, resulting in positive user feedback ### Visual Design Consultant @ BlueApple Design Jan 2016 – Jan 2018 | Menlo Park, CA • Collaborated with the creative director to design e-books and white papers to help users better understand the needs and the benefits of the IoT • Performed designs following the corporate brand identity and under tight deadlines ### Product / UX Design Apprentice @ Designlab Jan 2017 – Jan 2017 | San Francisco Bay Area, CA • Conducted user research to reveal insights and gain empathy • Synthesized findings and formed a UX strategy • Designed end-to-end experiences for responsive websites and mobile apps (iOS, Android) • Conducted usability testing and iterated on design based on feedback ### Visual / UI Design Consultant @ Safe Drive Systems Jan 2015 – Jan 2016 | New York • Collaborated with the marketing team to redesign an inefficient workflow of the website to get a clear and intuitive interface which increased traffic by over 15% • Designed user-centered landing pages, e-brochures, and flyers to solve the company's problems • Created presentations for potential car buyers in 60+ dealerships, resulting in a 16% increase in product sales ### Graphic Design Consultant @ IMR, Inc. Jan 2014 – Jan 2015 | New York, NY • Redesigned the corporate magazine to improve readability • Implemented image manipulations, photo retouching, and vector graphics to enhance the magazine quality level and visual perception ### Lead Graphic / Web Designer @ Integral Ltd. Jan 2000 – Jan 2014 | Yekaterinburg, Russia • Developed design strategy for 5 scientific magazines with a circulation of 25K+ • Led the design process from an idea to production • Designed magazines, brochures, booklets, packaging, merchandise items, event signage, and all things print! • Collaborated with developers to redesign a website which increased sales by 17% ## Education ### UX Academy Designlab ### UX/UI Design Fundamentals Bloc ### Master of Science (MS) in Physical metallurgy Ural State Technical University ## Contact & Social - LinkedIn: https://linkedin.com/in/olgabolshchikova - Portfolio: http://bolshchikova.com/ --- Source: https://flows.cv/olgabolshchikova JSON Resume: https://flows.cv/olgabolshchikova/resume.json Last updated: 2026-03-31