Driving innovation at the intersection of UX, AI, and enterprise security, I lead research and design for AI-driven network management platforms that deliver centralized visibility and control for global enterprises. My work integrates ML-powered insights, advanced analytics dashboards, and conversational AI to simplify complex workflows, boost productivity, and enhance customer satisfaction.

I specialize in:

• Next-generation UX architecture for AI-powered security and network systems.

• Scalable frameworks for embedding ML models into product research pipelines.

• Actionable analytics visualizations for real-time monitoring and decision support.

• Evangelizing cloud technologies and shaping industry conversations on human-AI interaction and cybersecurity.

As a published speaker and thought leader, I’m passionate about transforming enterprise experiences through intelligent design and cutting-edge technology.

Experience Highlights:

• Directed UX research and design for AI-driven security and network management systems.

• Optimized cloud-based services with ML-powered insights and advanced dashboards.

• Advanced conversational AI in network interfaces, improving engagement and task success.

• Architected next-gen UX for AI-powered network platforms, driving operational efficiency.

• Built scalable ML integration frameworks to accelerate feature innovation.

Directed the UX research and design for AI-driven, enterprise-level security and network management systems, delivering centralized visibility and control of network activity. Optimized the customer experience for cloud-based services and analytics, integrating ML-powered insights and advanced analytics dashboards to improve productivity and ease-of-management.

• Led the research and design of actionable network analytics visualizations, enabling real-time monitoring and decision support for global enterprise customers.

• Served as a Subject Matter Expert for research and product design, supporting multiple engineering and product teams across business units, and increasing consistency and usability of security and network solutions.

• Advanced the use of conversational AI in network management interfaces, increasing engagement and task completion rates.

• Architected next-generation UX for AI-powered security and network management, resulting in significant increases in customer satisfaction and operational efficiency.

• Developed scalable frameworks for integrating ML models into product research pipelines, accelerating the delivery of high-impact feature enhancements.

• Developed and tested prototypes for network analytics and AI-based interfaces, iterating on user feedback to refine user journeys and task flows.

• Simplified the customer experience for automated, secure, and scalable networks, which increased product sales

• Evangelized innovative cloud technologies, representing the company at industry events and customer engagements.

• Published speaker and thought leader on human-AI interaction, analytics, and cybersecurity

Directed the customer experience across all VMware products. Provided leadership by serving as a Customer Experience Research and Design Subject Matter Expert for VMware technical teams. Managed research projects that provided direction for the optimal customer experience and design of cloud computing, software defined datacenter, and virtualization application products. Conducted design research of VMware cloud-based services, mobile applications, and Internet website; and developed customer experience designs that simplified and increased the ease-of-use of VMware virtualization products and websites. Managed research and UX design projects that led to the design of virtualization applications that enhanced users’ productivity

• Lead inventor of a Cloud computing patent on “Visualizing Disaster Recovery Plan Execution for the Cloud”

• Researched and designed data visualizations

• Developed the VMware design system

• Conducted mobile applications design research and authored the VMware Mobile Applications Design Guidelines

Managed a team of user experience researchers and designers at BAE Systems. Responsible for managing, designing, and conducting a series of user experience studies to enhance the design and optimize the crew performance of the U.S. Army Future Combat System (FCS) Manned Ground Vehicle (MGV). Evaluated the performance capabilities and required skills for the FCS crew members responsible for operating Manned Ground Vehicles and Unmanned Robotic Vehicles. Designed embedded training software. Researched and designed a robotic user experience to minimize driving error, decrease training time, and reduce task completion time.

• Managed, designed, and conducted research to optimize the design of indirect vision on driving an MGV, and tele-operating an Unmanned Robotic Ground Vehicle

• Managed, designed, and conducted research to determine the optimal sensor location and sensor display field of view, using a simulator

• Authored a Human Engineering Program Plan for the Future Combat System Manned Ground Vehicles, Robotic Ground Vehicles, and Robotic Aerial Systems

• Researched the application of automatic speech recognition systems within system environments with high ambient noise and vibration

• Designed research to evaluate optimal software designs, to reduce vehicle motion affects on legibility