# Olivia Oplinger > Senior Product Designer Location: New York, New York, United States Profile: https://flows.cv/oliviaoplinger Senior Product Designer with a degree in Human-Centered Design & Engineering and a past life in Molecular Biology. I bring experience from in-house and agency design settings, creating product solutions that address business and human needs. Notable clients include Google, Meta, Capital One, and SC Johnson. ## Work Experience ### Senior Product Designer @ JPMorgan Chase & Co. Jan 2024 – Present | New York City Metropolitan Area Designing acquisition experiences for the Chase credit card product portfolio across mobile app and web ### Senior Interaction Designer @ Smart Design Jan 2023 – Jan 2024 | New York City Metropolitan Area UX design lead for a diverse range of strategy and interaction design projects. Notable clients include Google, Meta, Capital One, and SC Johnson. ### Interaction Designer II @ Smart Design Jan 2022 – Jan 2024 | New York City Metropolitan Area ### User Experience Designer @ Best Buy Health Jan 2020 – Jan 2022 | Seattle, Washington, United States UX design lead for a 0 to 1 MVP web portal for B2B2C enterprise health technologies. Pilot launch resulted in a 20% reduction in erroneous device shipments and a 65% decrease in customer care calls. ### Product Design Intern @ NerdWallet Jan 2020 – Jan 2020 | San Francisco Bay Area Co-led design research and UX for the development of a centralized internal resource platform for a 60-person design team. ### Undergraduate UX Designer, Teams @ Microsoft Jan 2020 – Jan 2020 | Bellevue, Washington, United States Partnered with Microsoft Teams to deliver a sponsored capstone design project, research and design collaboration on B2C customer service tools and channel apps tailored for Teams across desktop and mobile platforms. ### UX Designer, Web App @ University of Washington School of Nursing Jan 2020 – Jan 2020 Led UX design and usability testing for a tuberculosis treatment management mobile web-app through a grant funded directed research group with UW School of Nursing and HCDE. ### UX Design Intern, Mobile Apps @ Best Buy Jan 2019 – Jan 2020 | Greater Seattle Area UX design lead for an onboarding experience for the retail mobile app with 3 million monthly users. Modified A/B MVP resulted in a 7.3% increase in notification opt in upon first time download. ### Digital Design Intern @ Unify Square Jan 2018 – Jan 2018 | Bellevue Collaborated with a graphic designer to develop and execute email marketing campaigns, optimizing engagement and conversion rates. Delivered a compelling presentation to a 100-person audience on the implementation of landing page designs, driving user interaction and retention. Designed and implemented newsletter templates, resulting in the acquisition of new B2B leads and bolstering brand outreach efforts. Conducted rigorous A/B testing on website landing pages, leveraging SEO and Google AdWords tools to enhance site visibility and drive targeted traffic. ### Research Assistant, Murry Lab @ UW Medicine Jan 2017 – Jan 2018 | South Lake Union Supported the tissue engineering team within the Cardiovascular Biology Murry Laboratory. Executed diverse laboratory duties such as inventory management, reagent preparation, sterilization procedures, and overseeing material orders. Collaborated with a team of four assistants, ensuring coordination among a 30-person lab team. ## Education ### Bachelor of Science - BS in Human Centered Design and Engineering University of Washington College of Engineering ## Contact & Social - LinkedIn: https://linkedin.com/in/olivia-oplinger - Portfolio: https://www.oliviaoplinger.com --- Source: https://flows.cv/oliviaoplinger JSON Resume: https://flows.cv/oliviaoplinger/resume.json Last updated: 2026-03-29