My portfolio: https://www.wongolivia.com/ I am a UX/UI Designer who can provide a fresh perspective in designing intuitive and seamless user experiences. With my healthcare and biology background, I highly value research, observations, and attention to detail to design empathetic solutions.

2018 — NowTechnology | User ExperienceProduct Designer | UX Designer

2018 — Now

I am an experienced Product Designer currently seeking my next opportunity. I can be reached at oliviawong143@gmail.com.

2024 — 2025Signet JewelersLead UX Designer

2024 — 2025

Spearheaded the redesign of Signet’s service app, integrating all custom design offerings into a single platform to unlock a $700M business opportunity

Led end-to-end UX for the SKU Management system across 12 brands through simplified information hierarchy and streamlined UI

Mentored designers through feedback and project support

2023 — 2024Signet JewelersSenior UX Designer

2023 — 2024

Led the design and UX of 2 service and customization applications for store associates and jewelers, contributing to a 4.9% increase in services and 39.4% gross margin improvement

Streamlined end-to-end jewelry repair and custom design workflows, decreasing turnaround time and boosting NPS scores by 18 points

Facilitated cross-functional design reviews, aligning design solutions with business goals and technical feasibility in an agile environment

2020 — 2023iHeartMediaUX Designer

2020 — 2023

Designed experiences and maintained a design system for 4 enterprise platforms (ad planning, audio editing, ad creation task manager, ad requests)

Improved System Usability Scale (SUS) score by 13% from 2020-2021 and by 14% from 2022-2023

2019 — 2020Reddit, Inc.Product Designer

2019 — 2020

Collaborated with engineers and product managers to design an internal platform for the Safety team, including tools to handle content policy violations, legal policy violations, and legal requests

Established a design system and library in Figma

Education

2017 — 2018

Designlab

UX Academy

2017 — 2018

2011 — 2015

University of California, Davis

Bachelor of Science (BS)

2011 — 2015

Experience+

Education

UX Academy

Bachelor of Science (BS)