# Olivia W.

> UX & Product Designer | Enhancing User Experiences

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/oliviaw

My portfolio: https://www.wongolivia.com/

I am a UX/UI Designer who can provide a fresh perspective in designing intuitive and seamless user experiences. With my healthcare and biology background, I highly value research, observations, and attention to detail to design empathetic solutions.

Along with science, visual design is another passion of mine and I decided to pursue it through user experience design. As a patient advocate, my patients’ experiences at the clinic are my priority and as a scientist, I need to be wary of the small changes and make keen observations to ensure the experiment is performed properly. These attributes align with my definition of UX Design, which is to create meaningful user experiences through making careful design decisions.

My professional skills include:
- Product design and UX design
- User-centered design and interaction design
- Prototyping and wireframing
- Cross-functional collaboration
- Information architecture and user flows
- Usability testing and interviews

## Work Experience
### Product Designer | UX Designer @ Technology | User Experience
Jan 2018 – Present
I am an experienced Product Designer currently seeking my next opportunity. I can be reached at oliviawong143@gmail.com.

### Lead UX Designer @ Signet Jewelers
Jan 2024 – Jan 2025
- Spearheaded the redesign of Signet’s service app, integrating all custom design offerings into a single platform to unlock a $700M business opportunity
- Led end-to-end UX for the SKU Management system across 12 brands through simplified information hierarchy and streamlined UI
- Mentored designers through feedback and project support

### Senior UX Designer @ Signet Jewelers
Jan 2023 – Jan 2024
- Led the design and UX of 2 service and customization applications for store associates and jewelers, contributing to a 4.9% increase in services and 39.4% gross margin improvement
- Streamlined end-to-end jewelry repair and custom design workflows, decreasing turnaround time and boosting NPS scores by 18 points
- Facilitated cross-functional design reviews, aligning design solutions with business goals and technical feasibility in an agile environment

### UX Designer @ iHeartMedia
Jan 2020 – Jan 2023
- Designed experiences and maintained a design system for 4 enterprise platforms (ad planning, audio editing, ad creation task manager, ad requests)
- Improved System Usability Scale (SUS) score by 13% from 2020-2021 and by 14% from 2022-2023

### Product Designer @ Reddit, Inc.
Jan 2019 – Jan 2020
- Collaborated with engineers and product managers to design an internal platform for the Safety team, including tools to handle content policy violations, legal policy violations, and legal requests
- Established a design system and library in Figma

### UI/UX Designer @ Riva
Jan 2019 – Jan 2019

### UX Design Intern @ Dolby Laboratories
Jan 2018 – Jan 2018

### Associate Scientist, Process Development @ LakePharma, Inc.
Jan 2016 – Jan 2018

### UX Academy Student @ Designlab
Jan 2017 – Jan 2018

### Space and Scenario Planning Intern @ Genentech
Jan 2015 – Jan 2015 | SSF

### Student Assistant @ UC Davis Walnut Improvement Lab
Jan 2014 – Jan 2015


## Education
### UX Academy
Designlab
Jan 2017 – Jan 2018

### Bachelor of Science (BS) in Biology/Biological Sciences, General
University of California, Davis
Jan 2011 – Jan 2015


## Contact & Social
- LinkedIn: https://linkedin.com/in/oliviawong143
- Portfolio: https://www.wongolivia.com/

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Source: https://flows.cv/oliviaw
JSON Resume: https://flows.cv/oliviaw/resume.json
Last updated: 2026-03-25