•Streamlined mortgage clients' underwriting workflow by consolidating risk review steps into a unified, color-coded dashboard, addressing UX pain points identified through stakeholder interviews.
•Developed interactive Figma prototypes with filters and visual cues for usability testing, integrating
status flags and exception-handling flows to improve decision-making clarity in compliance reviews.
•Provided responsive, accessible UI specifications (desktop/mobile, keyboard navigability) in Figma,
resulting in a 20% reduction in review time and increased user satisfaction.
•Overhauled internal claims platforms for a Fortune 100 insurer: developed high-fidelity Figma dashboards (timeline-based claims history, tooltips, filters) and applied WCAG 2.1 AA standards.