Led the development of a machine learning algorithm using Python, Pandas and GeoPy to improve compatibility between students and companies in a workforce development program. Accurately increased from 30% to 95%, incorporating factors such as gender balance, programming language compatibility and other demographic information.

Managed cross-functional team, leading communications with leadership and creating technical

As the Application Manager and IT point of contact , I oversee the development, maintenance, and enhancement of software applications and technical infrastructure for a mission-driven social enterprise. My responsibilities span managing the organization’s tech stack, ensuring system reliability, providing IT support, and delivering high-quality solutions aligned with project goals and deadlines. This role blends hands-on technical work with strategic oversight to support the organization’s broader impact.

Provide daily on site technical support to faculty and staff, addressing a wide range of IT issues through the ServiceNow ticketing system. Troubleshoot problems related to connectivity, email, VPN access, and other technical systems. Unbox, assemble, and deploy new devices including imaging, installing required applications, and configuring them for end users. Use Forefront Identity Manager (FIM) and Active Directory (AD) to manage accounts, reset passwords, and maintain access control. Deliver consistent, high-quality support to ensure smooth and secure operations across departments.

Provided IT support for staff and students, resolving hardware, software, and connectivity issues to ensure smooth day-to-day operations. Performed routine maintenance and updates on institutional computers. Managed and updated the organization's website using WordPress, including content uploads, layout adjustments, and plugin management.