I love building teams and products. DMs always open :)
2022 — 2024
New York, New York, United States
2021 — 2022
Shipped expedited ACH payments and risk process to reduce payment delivery time by 2-3 days
Shipped Real-Time Payments on UI, CSV & API, commanding a 3x premium on normal transaction fees
Shipped self-serve webhook management reducing DevEx support requests > 50%
Released 3 new limited user roles to unblock customers and improve security
Supported accounting channel partners with multiple workspaces by redesigning email alerts
2019 — 2021
San Francisco Bay Area
Total clinical care of people living with dementia (PWD). June Care partners with Medicare, Medicaid and Long Term Care Insurers to improve the lives of PWD and their families, while reducing total cost of care.
As a co-founder I worked on fundraising, payer reimbursement and commercialization strategy, and clinical model design.
Post-mortem: Commercialized vertical care for PWD will catch on in the near future, but likely alongside a suite of other vertical programs (like chronic kidney or heart disease) delivered under the roof of a single care system like CareMore, Iora, ChenMed or Oak Street Health. The highly-custom contracts that need to be struck with insurance plans to enable this type of care are burdensome and insurers prefer to maintain a few large contracts with population care providers instead of many, smaller contracts with condition-specific care providers.
2018 — 2019
Greater New York City Area
Owned full-stack roadmap + GTM for react-native mobile app with 100k+ MAUs; also wrote front-end code in JS and made architectural decisions alongside engineering leadership.
Surveyed 2000+ users, personally answered 100+ support emails, held structured interviews w/ 10+ users and queried usage data to build and evangelize a one year roadmap of feature enhancements and engagement experiments.
Improved app-store shipping velocity from quarterly to ~10 days
Increased customer job applications ~20% and weekly retention ~15% by writing & shipping full-stack redesign of job feed
Grew qualified signup completion over 28% by shipping bug fixes to signup flow
Identified and resolved API bugs to increase customer job inventory by 50%
Shipped push notification infrastructure and algorithms to increase weekly app opens 30% and job applications 10%
Increased resume upload and profile completion of mobile users by 50%
Increased iOS and Android app store ratings 8% and 26% respectively with a 40% lift in NPS by shipping Instabug integration and help desk SOPs
Led Segment data tagging strategy on mobile to power BI and Marketing infrastructure
Created automated alerts to monitor crashes, and marketplace liquidity
Led content generation strategy for 100+ Q&A questions for UGC product launch
2016 — 2017
San Francisco
Managed distributed team of 17 software engineering instructor FTEs and 40+ teaching assistant FTEs
Designed national org structure for edu. team of 25+ centered around personalized learning methodologies to increase proactive student outreach 2x and increase student satisfaction ~18%
Shipped new curriculum and learning management software to support educational staff in maintaining industry-leading three month hiring rates of 90+%. at salaries of $105k+.
Education
The University of Texas at Austin
Bachelor of Business Administration (B.B.A.)
Marine Academy of Technology and Environmental Science