At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper.

• Senior designer on the Enterprise Data team, creating experiences and problem solving for the ~20,000 internal associates that leverage data at Capital One.

• Responsible for the Data registration and publishing experiences where users can create, manage and consume data.

• Collaborating with Product, Tech and other stakeholders to deliver designs while balancing user and business requirements.

• Facilitated participants for research studies.

Officer for Golden Gate Toastmasters (club #56), the largest in-person club in San Francisco with 75 members.

• Managed club correspondence, including meeting agendas, minutes, role guides and announcements for 75+ member club.

• Co-developed and launched the YouTube for GGTM initiative, enhancing member engagement and providing a resource for members to access their speeches.

• Co-authored the weekly newsletter, reaching over 300 subscribers and keeping them informed on club news, events and meeting highlights.

• Collaborated with other club officers to ensure smooth operations and member engagement.

Invitae is bringing comprehensive, affordable, expert genetic insights into mainstream medical care.

• Designed the Cardio Family Health History experience for a HIPAA-compliant clinical chatbot used by more than 100,000 patients and their doctors with a 92% overall satisfaction rate with patients.

• Executed early conceptualization research for the Digital Health platform including information architecture, flowcharts, user flows, capability mapping, and redesigning existing products in Pharmacogenomics (PGx).

• Researched, designed, and shipped internal tools used by 500+ lab technicians throughout different facilities.

• Conducted usability studies on internal/customer facing tools. Responsible for recruiting, interviewing, synthesizing research, and sharing-out findings to stakeholders.

• Design thinking Ambassador for 3 workshops leading 3 teams with 20+ participants in design thinking methodologies and human centered design.

Essention provides Microsoft-centric technology consulting services to clients in various and often high-compliance industries.

• Designed and maintained a health-screening application from initial conceptualization to launch. The application is currently used in production by 3,000+ employees at a local city government in response to COVID-19.

• Conceptualized and designed an intranet portal with supporting page templates for a local city government used by 8 divisions and 18 bureaus.

• Implemented internal branding strategy and built branding collateral library for both electronic and printed materials, including business cards, email templates, presentation decks, memos, and the company’s public website.

• Conducted usability studies on software products to determine user pain points, usage improvements, and overall user experience. Used the findings to suggest product design updates and modifications. Created process flow diagrams to document and flush out real-life use cases.

• Performed quality assurance tests on custom-build applications to ensure clients have efficient user acceptance testing.

• Experienced with soliciting UX objectives and requirements from both business users and executive sponsors.

A local italian cafe serving specialty coffee, paninis and hard-to-find wines.

• Provided customer service and developed communication skills as a cashier, barista

and food prepper.

• Strengthened relationship building and workflow of team members.

• Obtained strong ability to work in a fast paced work environment.