# Om Prakash Ghanta > Senior UX Designer | AI, Personalization & Conversational Commerce Location: San Francisco Bay Area, United States Profile: https://flows.cv/omprakashghanta Om is a Senior UX designer at Sam's Club, a division of Walmart that operates a chain of membership-only warehouse club retail stores, building AI-first retail experiences. He brings 5 years of end-to-end design experience across health, edtech, fashion, legal, and entertainment, shaping products at early-stage startups, YC-backed teams, and Google-awarded platforms. He holds a Master’s in Human-Computer Interaction from DePaul University, where he built accessible tools for students with disabilities. When he’s not working on retail experiences at scale, he’s designing healthcare infrastructure in India, helping hospitals modernize everything from patient journeys to digital payments. Skills: Product Design, Design Thinking, Innovation, Collaboration, Generative UI, Generative AI, Conversational design, Zero UI, Voice AI, Prototyping, Animation, Visual Design, Design Systems, Illustration, Product thinking. ## Work Experience ### Senior UX Designer @ Walmart Jan 2025 – Present | San Francisco Bay Area ### UX Designer III @ Walmart Jan 2024 – Jan 2026 | San Francisco Bay Area Led end-to-end design for an AI-powered help-center chatbot, increasing self-serve resolution from 0 to ~30%, reducing friction for members and support teams. Design scalable Next Best Action & personalization email frameworks, enabling targeted, measurable member engagement. Improved internal contact-center tools to reduce resolution time for high-volume email and membership issues. Explored and filed patents for intent-based AI search and proactive shopping concepts. Partnered with product, engineering, data science, and AI platform teams to desifn agentic commerce and conversational shopping patterns. Regularly influence product strategy through exploratory concepts, prototypes, and leadership presentations. ### UI UX Designer @ DePaul ID Lab Jan 2022 – Jan 2023 | Chicago, Illinois, United States ### User Experience Designer @ Walmart Jan 2023 – Jan 2023 | San Bruno, CA Patent on intent-based AI search combining an immersive AR shopping experience, designing simpler ways for customers to get their orders delivered. ### Accessibility Designer @ DePaul University Jan 2022 – Jan 2023 | Chicago, Illinois, United States Associated with Universal Accessibility research, student inclusive education research, and the creation of social media content for disabled students' outreach. To promote inclusive education, have been using Universal Design principles when producing content for social media and podcasts. Participated in activities that improve the educational and professional experiences of students with disabilities and raise awareness of their needs. Creating social media posts, brochures, and advertisements using editing programmes like Figma, Illustrator, and Canva, among others, and podcast content using tools like audio editing, etc. ### Founding Product Designer @ Tequity Jan 2020 – Jan 2021 I joined the experience design studio as the first full-time hire and over the period I worked on over 14 projects for some of the most well-known companies. Among them are well-known brands such as Dr Reddy's Laboratories, Spotdraft, Thinkerbell Labs, and Veera Health. Actively participated in wearing many hats by working closely with the founder and core team to establish social media strategy & branding, contributed to the company's internal website design system, built a solid internal UI design process & guidelines. I actively used all the opportunities to demonstrate my leadership skills by successfully guiding an intern through a project brief to completion with a successful outcome while ensuring the intern's impactful knowledge gain. ### Product Design Intern @ Exposys Data Labs Jan 2020 – Jan 2020 | Bengaluru, Karnataka, India I redesigned the company's website to provide a more usable and conversion-generating experience, and I was able to attract two more client projects for the company during the process. ## Education ### Masters of Science in Human Computer Interaction in Human Computer Interaction DePaul University ### Bachelor of Engineering - BE in Computer Science BMS Institute of Technology and Management ## Contact & Social - LinkedIn: https://linkedin.com/in/omprakashdesign - Dribbble: https://dribbble.com/omprakashdesign - Portfolio: https://pitch.com/v/omprakashsportfolio-yxjnh3 --- Source: https://flows.cv/omprakashghanta JSON Resume: https://flows.cv/omprakashghanta/resume.json Last updated: 2026-04-13