PM on SebsGPT, an LLM customer support agent, and its underlying systems

• Built and launched, operating in both a PM and developer capacity, a routing agent that planned and executed an agentic response for all inbound messages, reducing human-agent escalations by X% and increasing funnel conversion by XX%

• Designed, collaborating across two engineering teams, a unifying knowledge API facilitating RAG functionality against shared knowledge bases throughout internal and external product surfaces, accelerating delivery of subsequent projects and improving observability

• Proposed, roadmapped, established processes for, and built an end-to-end evaluation pipeline allowing technical and non-technical team members to benchmark prompt and context performance against compiled datasets (sythetic+production data) at scale

Sole developer building QA pipeline with automated e2e testing as part of CI from 0 for rapidly-scaling K12 CS education platform

Github Actions, Playwright test framework, Java backend endpoints, Next.js / React frontend, written in TypeScript

Fullstack webapp development as part of a team of two for Families Against Narcotics, a nonprofit offering addiction recovery and support programs

Built in React and Node.js-based stack, written primarily in TypeScript

APIs and Infrastructure - sole owner of novel cross-pillar management APIs area and associated infrastructure workstreams

• Co-developed partner integrations with management APIs, bringing XMM devices under management

• Designed and piloted scaled partner support platform to enable XK global partners

• Implemented and launched policy schema improvements; designed additional API surfaces

• Added admin-facing documentation and designed in-product API sandbox to expand API usage

• Identified strategic market expansion opportunities and crafted 3-year strategy

ChromeOS Readiness Tool - lead on 0-to-1 product development, scaling prototype to a GA launch as a prominent facet of the ChromeOS 10th Birthday Enterprise marketing moment. Enabled customers to assess XXMM devices' usage for ChromeOS viability.

• Worked with XX partners and customers to iterate on technical design choices

• Embedded into small, agile engineering team to land novel Windows application feature work and fixes

• Aligned GTM teams for launch; developed branding, messaging, and demo materials

Admin Reporting Insights - grew a new team to triple its original size

• Met with XX partners and customers to understand industry-specific technical needs for data ingestion

• Launched: SIEM tool connectors; encrypted event pipeline infrastructure; lifecycle reports