Software Engineer in the Center of Excellence (CoE) team within Investment Banking – Financing.

My role varies across different projects, supporting technical initiatives and platform improvements across the team.

Currently working on integrating BigPanda to enable engineering teams to receive alerts more effectively and improve monitoring across systems.

Technical support specialist in backlog resolution team handling over 4,000 incident backlog. Led systematic incident resolution across multiple teams:

• Achieved 95% incident resolution rate within 2 months for Tariff team

• Completed 100% incident resolution for Cash team within 1 month

• Currently transitioning to Meter team, demonstrating adaptability across business units

• Efficiently execute stored procedures (SP) whilst maintaining effective customer communication through prompt query responses and clear status updates

Data Science Training Programme participant with focus on predictive

modelling and analytics. Specialising in:

• Developed and implemented high-performance prediction models, including a 96% accurate gender identification model and multiple forecasting solutions using decision trees and Facebook Prophet

• Led end-to-end data projects using Google BigQuery, creating impactful visualisations and presentations for stakeholders to drive business

decisions

Key Responsibilities:

• Supervised and coordinated daily operations of a team of 5-7 staff members

• Managed staff scheduling and break rotations to ensure optimal coverage during peak hours

• Conducted daily briefings and product knowledge training sessions

• Maintained high standards of customer service and product presentation

• Coordinated opening and closing procedures

• Ensured compliance with food safety and hygiene standards

Notable Achievements:

• Successfully balanced full-time leadership role whilst completing Master's degree with distinction, demonstrating exceptional time management and organisational abilities

• Developed and implemented efficient operational procedures that improved team productivity

• Maintained high team morale and reduced staff turnover through effective leadership and communication

Transferable Skills Demonstrated:

• Leadership: Direct team supervision, performance management, and staff development

• Organisation: Efficient resource allocation, time management, and operational planning

• Communication: Clear delegation, team motivation, and customer relations

• Problem-solving: Quick decision-making in fast-paced environment