# Oswaldo Ortiz

> Senior Software Engineer | Director of IT

Location: New York, New York, United States
Profile: https://flows.cv/oswaldo

Senior Software Engineer and IT Director building production systems that drive real business outcomes - custom platforms tracking millions in inventory, high-performance C/C++ client-facing applications deployed across 15+ locations, and AI agents that autonomously resolve 73% of support tickets. Focused on shipping end-to-end: from scoping problems and writing code to deploying infrastructure and replacing costly SaaS with in-house solutions. Based in NYC.

## Work Experience
### Senior Software Engineer & IT Director @ Peachy
Jan 2026 – Present | New York, NY

### Software Engineer @ Peachy
Jan 2023 – Jan 2026 | New York, New York, United States

### Guest Services Associate @ The Mark
Jan 2022 – Jan 2023 | New York, United States
Managed high-volume guest communications and reservation data across multiple channels, delivering a seamless client experience at a 5-star standard. Triaged and routed requests in real time, coordinated cross-functionally to resolve issues end-to-end, and maintained composure in a fast-paced, client-facing environment.


## Education
### Computer Software Engineering: Ruby/Rails in SQL, JavaScript, React, OOP, Algorithms, Data Structure
Flatiron School
Jan 2020 – Jan 2020


## Contact & Social
- LinkedIn: https://linkedin.com/in/oswaldo-ortiz-16aa5b1b6

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Source: https://flows.cv/oswaldo
JSON Resume: https://flows.cv/oswaldo/resume.json
Last updated: 2026-04-01