As a Principal Product Designer at Five9, I aid the evolution of the company’s enterprise design ecosystem — driving the intersection of design, strategy, and technology to power next-generation Agent, AI and automation experiences. Partnering closely with C-suite and cross-functional leaders, I translate complex business goals into elegant, scalable, and accessible products that strengthen Five9’s position as a global Customer Experience (CX) leader.

✨ Selected Achievements & Impact

🎯 Secured a $100M annual, multi-year enterprise contract by aligning platform capabilities with client requirements and leading deep collaboration between Product, Engineering, and Design teams.

🤝 Won another $100M enterprise deal by driving innovative, cross-functional design solutions that exceeded customer expectations and set a new standard for client partnership.

⚡ Accelerated time-to-ship for design and engineering teams through accessibility-driven enhancements to the Five9 Design System, ensuring rapid, consistent, and compliant product releases.

After Five9 acquired Inference Solutions, I transitioned into a leadership role as Lead Product Designer, serving as the founding design leader responsible for defining the end-to-end vision, strategy, and execution of the Five9 Intelligent Virtual Agent (IVA) platform. Partnering directly with the CEO, CTO, and a team of 40+ engineers, I transformed complex AI technology into intuitive, enterprise-ready experiences that redefined usability standards and set the foundation for scalable design excellence across the organization.

✨ Selected Achievements & Impact

🎯 Led end-to-end product vision and execution as the founding and sole designer, collaborating across executive and engineering teams to deliver innovative, high-impact design outcomes.

⚡ Reduced agent-solution development time by 10× through design of an AI-powered automation tool that streamlined solution migration between enterprise accounts—eliminating manual work and minimizing human error.

💰 Cut customer-service costs by 40% for CCaaS clients by leading the full redesign of the Intelligent Virtual Agent platform, automating common inquiries and reducing dependency on human support agents.

As Head of Design at Inference Solutions, I led the end-to-end design vision, strategy, and execution for a pioneering Conversational AI platform that transformed enterprise communication. My work established the design foundation and product excellence that directly contributed to the company’s $200M acquisition by Five9, Inc. I built and mentored a high-performing design team known for craftsmanship, fostering a culture of experimentation, innovation, and continuous improvement that elevated both product quality and delivery velocity.

✨ Selected Achievements & Impact

⚡ Accelerated global product release velocity by architecting a lightweight, modular design system that reduced time-to-ship, streamlined engineering collaboration, and ensured accessibility and design consistency.

🔍 Validated and de-risked critical product decisions through hands-on research with 30+ enterprise customers, uncovering key usability insights that shaped product roadmap priorities and improved satisfaction metrics.

🎯 Unified cross-functional teams by guiding end-to-end product vision and execution across a 40+ engineer organization, aligning stakeholders and delivering elegant, scalable design solutions that fueled business growth.

At Medibank, I led the design and delivery of evidence-based workplace health and rehabilitation programs aimed at improving employee well-being, enhancing productivity, and reducing organizational risk. Collaborating closely with HR leaders, medical professionals, and executives, I translated behavioral science insights into scalable wellness and return-to-work strategies that reshaped company culture and fostered long-term organizational resilience.

✨ Selected Achievements & Impact

📈 Increased employee retention by 30% by developing data-driven rehabilitation programs that aligned job functions with individual capacity—accelerating recovery and reintegration for employees with health conditions.

💪 Boosted workforce productivity and reduced absenteeism by 50% through co-designed wellness initiatives that promoted physical health, mental well-being, and proactive prevention strategies.

🏥 Elevated engagement and reduced workplace incidents by leading company-wide training sessions for managers and HR teams, promoting evidence-based health management and proactive wellness practices.